Kevin Barry Email & Phone Number

• Provide consultation, education, and troubleshooting methods for Opus products and features• Manage large volume primary ticketing system using Fresh Desk software, assigning tickets to specific departments and delegating tasks within the support department• Answer high volume of incoming phone calls and provide fast and accurate solutions to customer’s requests• Accurately maintain detailed records of customer inquiries, product functionality, and compliance documents using backend software• Work closely with software developers and department heads on new products, improvements to existing products, and new software features• Maintain systematic communication with over four hundred vendors to ensure new and existing clients are properly on boarded and service standards are met• Create and modify documents and guides for client usage• Train and supervise customer support specialists

Delray Beach, Florida, United States

West Palm Beach, Florida, United States

Greater Boston Area & Boca Raton, Fl

• Build and maintain new and existing client relationships • Deliver refined, traditional American style dining experience in fast paced, high volume environment • Use a team approach to execute corporate time and service standards and recipe specifications• Trained new and existing teammates in all facets of the restaurant

Greater Boston Area

• Identified and developed new business within the field of software engineering • Sourced new qualified engineering candidates strictly within the .NET and Open Source community• Lead both clients and candidates throughout each stage of the hiring process, consulting from resume submission through final offer

Greater Boston Area

• Prospected and developed new accounts through all channels of communication • Performed research on market trends, industry demands, and client needs • Met with clients to gain a clear picture of their organizational culture, departmental structure, and job specifications• Developed recruiting strategies through ongoing communication between recruiting team and clients • Presented candidate profiles, gatheredclient feedback, and modified recruiting strategies as needed• Negotiated with clients on terms of business