Keven Phongsavanh Email & Phone Number

Addison, Texas, United States

• Provided support to Fortune 500 companies using financial software products such as Cadency and T-Recs, thru Salesforce platform.
• Maintained a customer satisfaction rating of over 95%.
• Collaborated with colleagues and managers to bring new ideas for complex problems affecting customer experiences, new technologies and processes to be implemented.
• Create technical Knowledge-Based articles for internal and user-end reference.
• Create and execute SQL scripts to analyze root causes of data faults.

Irving, Texas, United States

• System administrator for SaaS Laboratory Information Management Systems (LIMS)
• Responsible for client training, client relationship building, workflow management and software maintenance
• Use critical thinking to problem solve real time issues with client databases
• Client services lead | point of contact for various client profiles
• Analyze MS- MS/LCMS data to provide accurate results for clients

Irving, Texas

• Isolating and identifying toxic substances through urinalysis extractions.
• Analyzing data of liquid chromatography mass spectrometer to ensure maintenance is done properly.
• Reagents and toxic waste management.
• Sterilizing various equipment necessary for daily operations.

Irving, Texas

• Bacteriology preparation and plating of various cultures such as, but not limited to, Group A Strep, Group B Strep, Stool, Urine, Genital, Fungus and Aerobic/ Anaerobic samples.
• Knowledgeable in bacteria morphology and identification.
• Knowledgeable in biochemical testing for culture identification such as, but not limited to, PYR, Oxidase, and Indole tests.

909 1st Ave, Dallas, TX 75210

• Provided guests with an enjoyable dining experience.
• Achieve a daily average net sales of $1,300.
• Contributed to maintaining a clean, friendly and well maintained restaurant.
• Provide guests with checks, payments, and restaurant inquiries.
• Created long lasting guest relationships.

2950 I-20 #202, Grand Prairie, TX 75052

• Assist guests in finding products, ensure smooth transaction, and process transactions.
• Provide a friendly and safe environment to guests.
• Held a top 10 salesman position for 4 months.
• Complete proper store closing procedures.
• Listening to needs and helping communicate options effectively.

2101 N Stemmons Fwy, Dallas, TX 75207

• Processed all billing for events, reservations and worked closely with accounting department to ensure payment of program.
• Maintained close relationships with major accounts, tourism and business associations to ensure repeat business.
• Answer and direct phone calls, maintained organization of scheduled meetings and appointments.
• Became familiar with proactive selling techniques with an emphasis on maximizing occupancy and average daily rate.
• Attended all training/meetings as required by management.