Kevin Roberts Email & Phone Number

Tampa, Florida, United States

Tampa, Florida, United States

• Primary on-site replay support technician for all Tampa Bay Buccaneers home games. • Set up, monitor, maintain and troubleshoot (when needed) NFL Replay and Injury Video Review Systems before and during games.• Conduct pre-game network connectivity checks, along with camera feeds, and replay system software functionality.• Liaising with NFL officials, national and local broadcasters, and Hawk-Eye staff, both on-site and remotely.

Tampa, Florida, United States

• Provide daily tech support for over 500 employees.• Diagnose and resolve end-user network, VPN, WI-FI and local-area network access problems (I.E. VPN, WIFI, LAN, WAN).• Complete hardware and technical setup for workstations, company events, meetings, and video conferences.• Assist in crafting & maintaining documentation for self-service end-user support knowledge base.

Tampa, Florida, United States

• Created/ managed weekly schedule to ensure production goals were met by the proposed deadline.• Developed processes and guidelines to follow for sample requests and production.• Reviewed and maintained all licensing requirements, art compositions, and fabrics requested keeping all in line with the produced sample.

Tampa, Florida, United States

• Network support for team statisticians and arena IT personnel for the Toronto Raptors 2021 NBA Season.• Complete hardware set up and break down of all NBA stats equipment including scoring laptops, monitors, and communication devices.• Troubleshoot issues such as clock inputs/scoreboard outputs, printers, peripheral devices, network, and WAN/LAN connectivity.

Jacksonville, Florida

• Implement quality assurance testing for systems and applications used in global sports leagues including the NBA, NHL, PGA Tour, WTA, ATP, tennis Grand Slam events, E-Sports, Crossfit, and the Boston Marathon. • Work directly with developers and project managers to conduct, document, and report results of tests for assigned systems and applications. • Create and update user operation manuals for use by end users on site.

Jacksonville, Florida

HIGHLIGHTS -• Level 2 On-site client support for the following events: - 2017 WNBA Finals - 2017 NBA Finals - 2016 NBA Finals - 2017 NBA Summer League (Las Vegas, NV) - 2016 Samsung NBA Summer League (Las Vegas, NV) - 2015 NBA D-League Showcase• Provided customer service and technical support to NBA, NHL, and WTT gameday staff members. • Effectively communicated with league officials and team staff members to troubleshoot technical and statistical issues pre-game, during the game, and post-game. • Provided analytical support to validate accuracy of game statistics.• Monitor network traffic and promptly manage outages with NBA/ NHL network teams.

Jacksonville, Florida

HIGHLIGHTS:• Assigned Project Manager for the following PGA Tour events: - Cadillac Championship - World Golf Championship Match Play - Constellation - RBC Canadian Open - Tour Championships - The Barclays• Implemented event plan for project set up, breakdown, and logistic operations for deployment. Coordinated testing and service implementation with software & graphic developers to ensure client goals/ objectives of projects were accomplished within the prescribed time frame and budget.• Perform trouble-shooting, maintenance, and upgrades to company software and equipment.• Monitor network traffic and manage outages.• Supervised staff of 3 - 20 people (depending on event).• Effectively communicated with PGA Tour Operations to solve issues before and during the event.