Kevin Malhotra Email & Phone Number

North York, On, Canada

Manage all National Warehouse operations, including receiving of goods, eCommerce order fulfillment, store replenishment distribution, and overseeing skilled technicians responsible for returns, repairs, and various device configurations.Manage sales order fulfillments (for ADP clients, Shopify customers, Vision Loss Rehabilitation Centre representatives, Frontier Accessibility (B2B) Services, and DeafBlind Community Services) and replenishment transfer orders (for CNIB SmartLife stores and… Show more Manage all National Warehouse operations, including receiving of goods, eCommerce order fulfillment, store replenishment distribution, and overseeing skilled technicians responsible for returns, repairs, and various device configurations.Manage sales order fulfillments (for ADP clients, Shopify customers, Vision Loss Rehabilitation Centre representatives, Frontier Accessibility (B2B) Services, and DeafBlind Community Services) and replenishment transfer orders (for CNIB SmartLife stores and the Western Canada Warehouse).Continuously monitor stock levels, perform regular cycle counts, and liaise with Operations executives to ensure Inventory Integrity.Provide KPI reporting to executive management on a regular and ad-hoc basis, performing course-corrections where required.Recruit, develop, and manage employees to deliver or exceed KPI measurements.Redevelop National Warehouse layout for operational efficiency, and design documented SOPs to guide present and future operations within the National Warehouse, its specialized employee responsibilities, and systems supporting the Customer Fulfillment process. Show less

Lakeshore & Leslie

Manage Customer Service, Cash, Customer Pickup and Custodial departments in achieving higher levels of storewide success and CSAT.Manage CPU and hybrid Associate teams to fulfill In-Store Pickup and Ship-To-Home eCommerce orders.Schedule and manage CPU/Custodial staff, merchandise warehousing, on-site Bicycle Repair processes, assembly services, delivery (parcel, LTL & FTL) logistics, and complaint reconciliations.Manage full eCommerce and Curbside Pickup operations in response to… Show more Manage Customer Service, Cash, Customer Pickup and Custodial departments in achieving higher levels of storewide success and CSAT.Manage CPU and hybrid Associate teams to fulfill In-Store Pickup and Ship-To-Home eCommerce orders.Schedule and manage CPU/Custodial staff, merchandise warehousing, on-site Bicycle Repair processes, assembly services, delivery (parcel, LTL & FTL) logistics, and complaint reconciliations.Manage full eCommerce and Curbside Pickup operations in response to the surge in demand from COVID-19.Manage commercial orders, including charitable enterprise accounts.Maintain inventory control relating to eCommerce orders, special orders, shipping supplies, custodial supplies, and Seasonally bagged goods.Manage the intake, storage, and timely distribution of POP Marketing materials for store signage.Manage Custodial staff to maintain cleanliness throughout the entire store, including higher standards in handling COVID-19.Manage the cleaning and shipping supply reorder processes for the store.Investigate and resolve customer complaints as a Manager on Duty while ensuring high levels of value-added service provision.Manage the allocation and deployment of store-use scanning and radio devices for all departments.Perform store opening and closing routines as a Manager on Duty.Audit employee time scheduling for multiple departments, and audit attendance to ensure compliance overseen by HR.Redevelop warehouse layouts to accomplish greater efficiencies in storage, picking processes, custodial services, and data archival.Operate counter-balance forklift, electric pallet jack, electric skid-stacker, 3-mast pallet jack, and skyjack.Motivate safety best practices among employees and warehouse equipment, including the implementation of new COVID-19 safety protocols. Show less

Lakeshore & Leslie

Manage CPU and hybrid Associate teams to fulfill In-Store Pickup and Ship-To-Home eCommerce orders.Schedule and manage CPU/Custodial staff, merchandise warehousing, on-site Bicycle Repair processes, assembly services, delivery (parcel, LTL & FTL) logistics, and complaint reconciliations.Manage commercial orders, including charitable enterprise accounts.Maintain inventory control relating to items picked for orders, including those on special order for customers.Manage the… Show more Manage CPU and hybrid Associate teams to fulfill In-Store Pickup and Ship-To-Home eCommerce orders.Schedule and manage CPU/Custodial staff, merchandise warehousing, on-site Bicycle Repair processes, assembly services, delivery (parcel, LTL & FTL) logistics, and complaint reconciliations.Manage commercial orders, including charitable enterprise accounts.Maintain inventory control relating to items picked for orders, including those on special order for customers.Manage the intake, storage, and timely distribution of POP Marketing materials.Manage custodial staff to maintain cleanliness throughout the entire store, Autoshop, CPU, washrooms, and employee lounges.Manage the cleaning and shipping supply reorder processes for the store.Investigate and resolve customer complaints as a Duty Manager and ensuring high levels of value-added service provision.Perform store opening and closing routines as a Duty Manager.Audit employee time scheduling for multiple departments, and audit attendance to ensure compliance overseen by HR.Redevelop warehouse layout to accomplish greater efficiencies in storage, picking processes, custodial services, and data archival.Operate counter-balance forklift, electric pallet jack, electric skid-stacker, 3-mast pallet jack, and skyjack.Motivate safety best practices among employees and warehouse equipment.Attend JOHSC meetings to discuss, address, and resolve Health & Safety issues. Show less

Lakeshore & Leslie, Toronto On

Supervise CPU and PickFill teams to pick, verify and pack eCommerce orders.Schedule and manage CPU staff, merchandise warehousing, on-site Bicycle Repair processes, assembly services, delivery logistics, and complaint reconciliations.Maintain inventory control relating to items picked for orders, including those on special order for customers.Manage the intake, storage, and timely distribution of POP Marketing materials.Supervise custodial staff to maintain cleanliness… Show more Supervise CPU and PickFill teams to pick, verify and pack eCommerce orders.Schedule and manage CPU staff, merchandise warehousing, on-site Bicycle Repair processes, assembly services, delivery logistics, and complaint reconciliations.Maintain inventory control relating to items picked for orders, including those on special order for customers.Manage the intake, storage, and timely distribution of POP Marketing materials.Supervise custodial staff to maintain cleanliness throughout the entire store, Autoshop, CPU, washrooms, and employee lounges.Manage the cleaning supply reorder processes for the store.Resolve customer complaints, escalating to duty managers where needed, and ensuring high levels of value-added service provision.Audit employee time scheduling and attendance to ensure compliance overseen by HR.Redevelop warehouse layout to accomplish greater efficiencies in storage, picking processes, custodial services, and data archival.Operate counter-balance forklift, electric pallet jack, electric skid-stacker, 3-mast pallet jack, and skyjack.Motivate safety best practices among employees and warehouse equipment.Attend JOHSC meetings to discuss, address, and resolve Health & Safety issues. Show less

Lakeshore & Leslie, Toronto On

Manage the flow of received merchandise (from warehouse to floor), stage these items in logged locations, and apply appropriate signage.Liaise with all departments to ensure incoming merchandise is staged and stocked throughout the store.Supervise night fill employees to achieve efficiencies in shelf replenishment, location logging, overstock handling, and application of CTC merchandising standards.Utilize EFD/RF devices to scan items, acquire product details, manage shelf… Show more Manage the flow of received merchandise (from warehouse to floor), stage these items in logged locations, and apply appropriate signage.Liaise with all departments to ensure incoming merchandise is staged and stocked throughout the store.Supervise night fill employees to achieve efficiencies in shelf replenishment, location logging, overstock handling, and application of CTC merchandising standards.Utilize EFD/RF devices to scan items, acquire product details, manage shelf locations, adjust inventories, fill shelf gaps, and push signage requests to Equity system for batch printing. Train new Fill team hires to use handheld EFD/RF devices and Equity system.Operate counter-balance forklift, electric pallet jack, electric skid-stacker, 3-mast pallet jack, and skyjack.Motivate safety best practices among employees and warehouse equipment.Attend JOHSC meetings to discuss, address, and resolve Health & Safety issues.Engage with customers, assist in locating items, recommend products that provide solutions for DIY projects, and boost satisfaction rates. Show less

Lakeshore & Leslie, Toronto On

Assembled product displays, transferred merchandise from old to new locations, and applied signage according to visual planogram documents.Utilized EFD/RF devices to scan items, acquired product details, managed shelf locations, adjusted inventories, filled shelf gaps, and pushed signage requests to Equity system for batch printing.Liaised with fellow project merchandisers, cashiers, supervisors, team leaders, duty managers, and field management during renovations.Engaged with… Show more Assembled product displays, transferred merchandise from old to new locations, and applied signage according to visual planogram documents.Utilized EFD/RF devices to scan items, acquired product details, managed shelf locations, adjusted inventories, filled shelf gaps, and pushed signage requests to Equity system for batch printing.Liaised with fellow project merchandisers, cashiers, supervisors, team leaders, duty managers, and field management during renovations.Engaged with customers, assisted in locating items, recommended products that provide solutions for DIY projects, and boosted satisfaction rates. Show less

Toronto, Canada Area

Distribute online survey invitations to GO Rail users at various stations throughout the GTA.Exceed daily distribution quotas for each assigned GO Rail station location.Engage the public in conversation to encourage research study participation.Maintain active communication with the Field Supervisor and fellow research staff.

Markham, On

Receive and process incoming merchandise, replenish shelved products and facilitate online order pickups.Apply merchandising standards to build new product displays, gather campaign books, and arrange selected titles to match visual planogram documents.Engage customers, assist in locating items, inspire shoppers to discover how the Indigo brand can serve them.

Toronto, Canada Area

Build and maintain knowledge banks used by automated customer support virtual agents (Answers) to deliver best-response matching capabilities.Analyze English/French user questions to harness end-user intent, track KB implementation health/engagement rates, and direct useful inquiries to relevant topics.Prepare monthly reports to chronicle user-adoption, question-matching accuracy, emerging opportunities and proposed value-added recommendations for a variety of corporate… Show more Build and maintain knowledge banks used by automated customer support virtual agents (Answers) to deliver best-response matching capabilities.Analyze English/French user questions to harness end-user intent, track KB implementation health/engagement rates, and direct useful inquiries to relevant topics.Prepare monthly reports to chronicle user-adoption, question-matching accuracy, emerging opportunities and proposed value-added recommendations for a variety of corporate clients.Assist team-members to gather research and implement cost-saving departmental process improvements. Show less

North York

Ensure prompt order fulfillment and shipping solutions for all web-retail/wholesale orders, retail store transfers and defective returns.Determine and arrange lowest-cost logistical shipping routes between distribution centres, retail stores, wholesale clients and suppliers within North America.Manage warehouse operations and inventory control systems (via spot audits/cycle counts/receiving), ensuring accurate storewide replenishment, investigate erroneous variances and implement… Show more Ensure prompt order fulfillment and shipping solutions for all web-retail/wholesale orders, retail store transfers and defective returns.Determine and arrange lowest-cost logistical shipping routes between distribution centres, retail stores, wholesale clients and suppliers within North America.Manage warehouse operations and inventory control systems (via spot audits/cycle counts/receiving), ensuring accurate storewide replenishment, investigate erroneous variances and implement solutions.Oversee and coordinate all warehouse personnel, equipment, processes and operations.Design, implement and maintain ideal supply and merchandise inventory storage systems.Conduct personnel recruitment, selection, training, discipline, feedback exchange and dismissals. Show less

Waterstem Inc Factory, Markham

Liaise with the management engineers and staff of Waterstem Inc (thermoform plastics & injection molding) to produce specific quantities of custom-shaped plastics (used in the making of orthotic-insoles).Determine client demographic per upcoming sales venue, assess seasonal demand (using self-designed spreadsheet analysis), assemble various-sized product lines to those demand quantity calculations (JIT), ensure product abundances and close to 100% (Six-Sigma) quality control… Show more Liaise with the management engineers and staff of Waterstem Inc (thermoform plastics & injection molding) to produce specific quantities of custom-shaped plastics (used in the making of orthotic-insoles).Determine client demographic per upcoming sales venue, assess seasonal demand (using self-designed spreadsheet analysis), assemble various-sized product lines to those demand quantity calculations (JIT), ensure product abundances and close to 100% (Six-Sigma) quality control standards.Compile custom and bulk shipments for immediate transfer to trade show booth venues, kiosks, surgical supply stores, and online/mail-orders.Maintain sanitary conditions in multiple work environments: sales venues, business office, manufacturing facility, and company vehicles.Report immediate/periodic inventory updates, raw material levels, and recurring purchase requirements.Arrange raw material shipments, negotiate trade discounts, process payments for suppliers' materials. Show less

Greater Toronto Area

Transport and construct/remove sales trade-show booths (as large as 10' x 30'), mall island kiosks, and POP displays to various sales venues in the GTA and Ottawa.Assist potential/existing customers in addressing individual need for, and providing ergonomically-designed, low-cost premium orthotic-insole solutions.Handle cash and electronic payments, consolidate batch receipts for final sales activity, and report all financial transactions details on immediate and daily basis.

Comfort Corner Head Office (Toronto)

Contact and secure sales venues (trade shows booths, mall kiosks and retailers).Assist owner, handling email responses, phone calls, and order/re-order details.Report business planning, marketing analysis, sales volume analysis, innovations in design, and operations management (product production) details.

Eaton Centre, Toronto

Supervise staff, manage store inventories, handle customer inquiries, and motivate suggestive sales (including up-selling).Assist owners with their regional store-wide network inventory management and online order-fulfilment.Effectively merchandise old/new inventory for higher inventory turner (using SmartVendor software).Conduct cashier operations and customer returns with ethical concern for CRM and repeat sales.Execute key-holder and cash-deposit duties, maintaining sanitary… Show more Supervise staff, manage store inventories, handle customer inquiries, and motivate suggestive sales (including up-selling).Assist owners with their regional store-wide network inventory management and online order-fulfilment.Effectively merchandise old/new inventory for higher inventory turner (using SmartVendor software).Conduct cashier operations and customer returns with ethical concern for CRM and repeat sales.Execute key-holder and cash-deposit duties, maintaining sanitary store-front/back-office work environment. Show less

Yorkdale Mall, Toronto

Supervise temporary staff, manage store inventories, handle customer inquiries, and suggestively sell all items carried in stock.Effectively merchandise old/new inventory for high turnover (using SmartVendor software).Conduct cashier operations and handle customer returns with ethical concern for in-house CRM and repeat sales.Execute key-holder and cash-deposit duties, and maintaining store-front/back-office work environment.

Flagship Hmv Store, Downtown Toronto

Toronto

Contact business/households, conduct lengthy scripted opinion-surveys with decision-making professionals/household-occupants relating to telecommunications/power-supply needs.Advertise prepared material to enrich brand awareness, suggestive sales opportunities, and follow-up sales likelihood.Collect real-time professional survey results from interview respondents, without perceived bias towards contract employers (AT&T, PG&E).

Toronto

Assist in the deployment of an advanced POS to accommodate higher-volume of customers, faster payment processing, while gathering useful CRM information using RestaurantManager software.Improve Business-to-Customer (B2C) and Business-to-Business (B2B) relationships to raise brand awareness and leverage intensified sales.Supervise all employees/trainees, with a focus on boosting customer-service, sales behaviour and cleanliness.Respond to human-resource/staffing needs: advertising… Show more Assist in the deployment of an advanced POS to accommodate higher-volume of customers, faster payment processing, while gathering useful CRM information using RestaurantManager software.Improve Business-to-Customer (B2C) and Business-to-Business (B2B) relationships to raise brand awareness and leverage intensified sales.Supervise all employees/trainees, with a focus on boosting customer-service, sales behaviour and cleanliness.Respond to human-resource/staffing needs: advertising, hiring, instruction, training, sales strategy, reprimanding and dismissal.Conduct key-holder and advanced cash-handling operationsPreparing bulk/custom food orders and serve the public. Show less

Td Centre, Toronto

Head Office (Tiverton) & Concert Venues

Plan and coordinate a 3-day town-wide music festival, drawing 3,000 to 8,000 nightly concert-goers.Organize and report site logistics and layout, pursue low-cost requirements (on an overall budget of $750,000).Coordinate volunteers, BIA-members, and performers' involvement for charity (Breast Cancer awareness).Plan and oversee flight/road transportation, hotel accommodation and care for performing artists.Arrange rental agreements, ensure delivery of services, while liaising… Show more Plan and coordinate a 3-day town-wide music festival, drawing 3,000 to 8,000 nightly concert-goers.Organize and report site logistics and layout, pursue low-cost requirements (on an overall budget of $750,000).Coordinate volunteers, BIA-members, and performers' involvement for charity (Breast Cancer awareness).Plan and oversee flight/road transportation, hotel accommodation and care for performing artists.Arrange rental agreements, ensure delivery of services, while liaising with producers, sound technicians, paid-duty police officers and staff security to resolve immediate issues.Develop an Ontario-wide concert-touring schedule for 'Steelback 2-4' (CEO's band). Show less

Kincardine

Tiverton

Business Administration Advanced Diploma (3-Year) & Management Diploma (2-Year), Business Administration And Management, General, Honours

Dean's List, 2012 & 2013 Member of Humber's 2013 OCMC Team, Marketing Research focus

Bachelor Of Commerce (B.Comm) - Inc, Business Management & Entrepreneurial Development