Kevin Malhotra Email & Phone Number

North York, ON, Canada

Manage all National Warehouse operations, including receiving of goods, eCommerce order fulfillment, store replenishment distribution, and overseeing skilled technicians responsible for returns, repairs, and various device configurations.Manage sales order fulfillments (for ADP clients, Shopify customers, Vision Loss Rehabilitation Centre representatives.

Lakeshore & Leslie

Manage Customer Service, Cash, Customer Pickup and Custodial departments in achieving higher levels of storewide success and CSAT.Manage CPU and hybrid Associate teams to fulfill In-Store Pickup and Ship-To-Home eCommerce orders.Schedule and manage CPU/Custodial staff, merchandise warehousing, on-site Bicycle Repair processes, assembly services, delivery.

Lakeshore & Leslie

Manage CPU and hybrid Associate teams to fulfill In-Store Pickup and Ship-To-Home eCommerce orders.Schedule and manage CPU/Custodial staff, merchandise warehousing, on-site Bicycle Repair processes, assembly services, delivery (parcel, LTL & FTL) logistics, and complaint reconciliations.Manage commercial orders, including charitable enterprise.

Lakeshore & Leslie, Toronto ON

Supervise CPU and PickFill teams to pick, verify and pack eCommerce orders.Schedule and manage CPU staff, merchandise warehousing, on-site Bicycle Repair processes, assembly services, delivery logistics, and complaint reconciliations.Maintain inventory control relating to items picked for orders, including those on special order for customers.Manage the.

Lakeshore & Leslie, Toronto ON

Manage the flow of received merchandise (from warehouse to floor), stage these items in logged locations, and apply appropriate signage.Liaise with all departments to ensure incoming merchandise is staged and stocked throughout the store.Supervise night fill employees to achieve efficiencies in shelf replenishment, location logging, overstock handling, and.

Lakeshore & Leslie, Toronto ON

Assembled product displays, transferred merchandise from old to new locations, and applied signage according to visual planogram documents.Utilized EFD/RF devices to scan items, acquired product details, managed shelf locations, adjusted inventories, filled shelf gaps, and pushed signage requests to Equity system for batch printing.Liaised with fellow.

Toronto, Canada Area

Distribute online survey invitations to GO Rail users at various stations throughout the GTA.Exceed daily distribution quotas for each assigned GO Rail station location.Engage the public in conversation to encourage research study participation.Maintain active communication with the Field Supervisor and fellow research staff.

Markham, ON

Receive and process incoming merchandise, replenish shelved products and facilitate online order pickups.Apply merchandising standards to build new product displays, gather campaign books, and arrange selected titles to match visual planogram documents.Engage customers, assist in locating items, inspire shoppers to discover how the Indigo brand can serve.

Toronto, Canada Area

Build and maintain knowledge banks used by automated customer support virtual agents (Answers) to deliver best-response matching capabilities.Analyze English/French user questions to harness end-user intent, track KB implementation health/engagement rates, and direct useful inquiries to relevant topics.Prepare monthly reports to chronicle user-adoption.

North York

Ensure prompt order fulfillment and shipping solutions for all web-retail/wholesale orders, retail store transfers and defective returns.Determine and arrange lowest-cost logistical shipping routes between distribution centres, retail stores, wholesale clients and suppliers within North America.Manage warehouse operations and inventory control systems (via.

Waterstem Inc Factory, Markham

Liaise with the management engineers and staff of Waterstem Inc (thermoform plastics & injection molding) to produce specific quantities of custom-shaped plastics (used in the making of orthotic-insoles).Determine client demographic per upcoming sales venue, assess seasonal demand (using self-designed spreadsheet analysis), assemble various-sized product.

Greater Toronto Area

Transport and construct/remove sales trade-show booths (as large as 10' x 30'), mall island kiosks, and POP displays to various sales venues in the GTA and Ottawa.Assist potential/existing customers in addressing individual need for, and providing ergonomically-designed, low-cost premium orthotic-insole solutions.Handle cash and electronic payments.

Comfort Corner Head Office (Toronto)

Contact and secure sales venues (trade shows booths, mall kiosks and retailers).Assist owner, handling email responses, phone calls, and order/re-order details.Report business planning, marketing analysis, sales volume analysis, innovations in design, and operations management (product production) details.

Eaton Centre, Toronto

Supervise staff, manage store inventories, handle customer inquiries, and motivate suggestive sales (including up-selling).Assist owners with their regional store-wide network inventory management and online order-fulfilment.Effectively merchandise old/new inventory for higher inventory turner (using SmartVendor software).Conduct cashier operations and.

Yorkdale Mall, Toronto

Supervise temporary staff, manage store inventories, handle customer inquiries, and suggestively sell all items carried in stock.Effectively merchandise old/new inventory for high turnover (using SmartVendor software).Conduct cashier operations and handle customer returns with ethical concern for in-house CRM and repeat sales.Execute key-holder and.

Flagship HMV Store, Downtown Toronto

Toronto

Contact business/households, conduct lengthy scripted opinion-surveys with decision-making professionals/household-occupants relating to telecommunications/power-supply needs.Advertise prepared material to enrich brand awareness, suggestive sales opportunities, and follow-up sales likelihood.Collect real-time professional survey results from interview.

Toronto

Assist in the deployment of an advanced POS to accommodate higher-volume of customers, faster payment processing, while gathering useful CRM information using RestaurantManager software.Improve Business-to-Customer (B2C) and Business-to-Business (B2B) relationships to raise brand awareness and leverage intensified sales.Supervise all employees/trainees.

TD Centre, Toronto

Head Office (Tiverton) & Concert Venues

Plan and coordinate a 3-day town-wide music festival, drawing 3,000 to 8,000 nightly concert-goers.Organize and report site logistics and layout, pursue low-cost requirements (on an overall budget of $750,000).Coordinate volunteers, BIA-members, and performers' involvement for charity (Breast Cancer awareness).Plan and oversee flight/road transportation.

Kincardine

Tiverton

Business Administration Advanced Diploma (3-Year) & Management Diploma (2-Year), Business Administration And Management, General, Honours

Dean's List, 2012 & 2013 Member of Humber's 2013 OCMC Team, Marketing Research focus

Bachelor Of Commerce (B.Comm) - Inc, Business Management & Entrepreneurial Development