• Develop Sales and Marketing growth strategy for a Global start up in the Technology sector.• Take a calculated approach to the development of £ revenue through each sales vertical, concentrating on overall count against annual revenue per user.• Manage internal expectations around the Commercial impact of internal process, review and develop standardised procedures.• Assume a tactical approach to forecasting, planning, and budgeting processes used within the sales organisation.• Accountable for the sales pipeline, revenue and strategic objective reporting for the Sales Operation.• Build peer support and strong internal-company relationships with other key management personnel.• Identify trends within UK sales operations through effective analysis and implement corrective plans with a pro-active solution.• Design, create and communicate monthly, quarterly and annual business review analysis, maintaining focus on trends and overall productivity.• Currently achieving in excess of 100% month on month growth through additional sales activities.

• Developed international start up business in preparation for soft launch in 2 cities.• Produced focussed plan for growth opportunities in target market (5 Hotels & Michelin Restaurants)• Focused sales team on relevant KPI goals, pipeline management, outbound sales, negotiation and after sales service.• Identified point of ROI and develop activities to maximise productivity and profitability.• Produced end of term SWOT analysis, specifically for future growths and threats.• Month on month revenue growth at 63% with focus on cost effective solutions.

• Member of the founding management team tasked with entry into the UK & IE market and aggressive growth of users.• Planned and executed the quarterly business plans maintaining the ethos of keeping it simple and being a champion for the mission.• Designed relevant KPIs and achieved all Sales growth targets.• Sourced, recruited and employed a highly skilled and motivated sales team.• Designed and implemented the sales strategy for the UK & IE, which was subsequently implemented across Europe.• Initiated a multitude of sales campaigns & processes to acquire new business. • Confidently approached this role to increase ROI through multiple campaigns across different channels, which delivered YOY growth at 411%.• Achieved required market share ahead of target by growing supply 534% in 2012.• Embraced the opportunity to inspire my team to succeed and deliver outstanding results.

• Recruited internationally to manage the daily Operations of Client Services team across multi site locations.• Developed strategic plans to increase consumer confidence through various initiatives, trials and Regional roll out.• Liaised with internal business units in preparation for Consumer Banking and Unsecured Lending Initiatives.• Designed and implemented relevant KPI’s with a focus on quality and productivity.• Reduced AHT by over 20% through on going development and identification of best practice and process.• Committed to lead 500 employees and achieved Government required 80% & 100% service levels.• Provided clear, directional leadership for compliance toward all Government Regulatory policies. • Arranged teams in multiple locations and supported with defined development opportunities.• Created a cultured environment, which encouraged hard work and ownership of Client satisfaction.• Personal contact for CEO to negotiate and resolve high-level service recovery challenges.

Determined the long-term business objectives and strategy for growth drivers.

• Accelerated growth opportunities within the UK for existing and new customer base.• Worked as part of the project department to agree contingency plans and guarantee all goals were achieved within a timely fashion.• Coached individuals on techniques dealing with outbound approach to sales and inbound approach to swift resolution of all issues.• Agreed specific measurable development plans, unique to each individual and followed these with regular feedback sessions on achievement against monthly goals.• Worked effectively as part of a team and saw an increase of over 200% in new business and reduction of 75% in customer complaints.

• Developed strategic objectives to grow B2B opportunities in the UK marketplace and have dominant market share from competitors.• Identified and set relevant KPI’s which were measurable, recordable and profitable against business objectives.• Designed, planned and lead major business change programmes, developing alignment and capability within external dealership partners.• Reviewed existing solutions and products to achieve convergence targets and prepare for future opportunities.• Developed robust campaign management which kept a focus on controlled growth of revenues.• Over achieved year on year with goals of over £2.25m GP and comfortably met 80% service levels.

Lead Manager to establish a new sales centre and appointment setting for fixed line solutions