Short-term contract to update outdated technology systems, processes, and policies. Hands-on position working with staff to improve help-desk service response, security compliance, vendor management, and continued development of in-house applications.

Managed the day-to-day operations for a managed services provider, overseeing client services, technical support, and project management teams across various business sectors, such as medical devices, pharmaceuticals, and nursing services.

Managed the IT systems including networking, cloud applications, desktops/laptops and training for a large Atlanta suburban church supporting 40 full time staff. Supported transition to virtual as pandemic broke out in Georgia and prior to move to Illinois.• Created onboarding SOP to ensure accounts, laptops, and phones were ready at employees start date.• Migrated the church to Office 365. Conducted training for staff on cloud-based tools. • Managed vendor contracts for building’s security systems including access, video surveillance, and MFP solutions.• Provided personal one on one support sessions with senior staff to assist them with deploying new collaborative solutions to their departments such as Power BI, SharePoint, OneDrive and MS Teams.• Completed network and Active Directory redesign with no down time to end users. • Deployed Manage Engine Desktop Central for inventory, remote support, patch mgt and software deployment.

IT manager for growing regional automotive dealership group in Western North Carolina. 100 employees across 8 locations• Developed strategic IT upgrade plan with ownership group and senior management to improve business processes and ensure compliance with industry financial standards. • Project Manager for the transition to a Cisco VoIP solution that integrated two large sales centers and multiple branch offices. Transitioned sales contact center to new ACD system.• Provided end-user desktop support through helpdesk ticketing, onsite, and remote desktop tools. • Deploy new branch offices and integrated existing offices. Included setup of onsite network equipment (Cisco switch, routers, Meraki firewall), computers, phones, and user training. • Network, Security & Server Administration (including Active Directory, G Suite Email, and Office 365)

Lead analysts for the city's 2200 devices and 1400 employees. This support included interfacing with city executive leadership such as the mayor, chief of police, fire department, and other city management. Duties included lifecycle management, setting standards, budgeting, vendor management, negotiating purchase contracts as well as handling confidential information.• Application administrator for the city’s KACE UEM platform used to ensure endpoint security compliance, application deployment, desktop imaging, and patching compliance. • Application Administration for the city's web filter, email archiver, Hyper-V servers, Security Console, and MDM platform for both the cell phone and mobile router fleet. • Worked directly with the city's IT support desk to provide tier two and three problem management. Interfaced with the applications and infrastructure teams to resolve escalated issues. Administrator for the city’s ITSM platform.• Project Management for several major city-wide IT initiatives. Oversaw the transition of our Public Safety Vehicles (Police and Fire) to new tablet computers & in-car mobile routers. Member of the project team that successfully transitioned the city from Microsoft Office to Google G-Suite. Responsible for G-Suite administration and platform integration.• Preformed quarterly security audits for 1400 active directory accounts to ensure IT compliance with public safety accreditation and internal policies. Improved onboarding processes.• Worked with the city council, managers office and department heads to proactively identify issues and set project priorities. Managed and supported the city council’s G Suite domain.

Responsible for the day-to-day operations and strategic planning for a leading outdoor recreational resort. 800+ employees over 9 locations in 3 states, 3 restaurants and 2 flagship retail locations including large online presence (ecommerce)• Oversaw the IT infrastructure, including Windows and Redhat servers and Cisco networks.• Provided application administration for Sage ERP, ADP HR and Payroll, POS, and CRM.• Managed IT hardware inventory and licensing. Coordinated with department managers to plan hardware maintenance and replacement cycles. • Ensured compliance with PCI and other regulatory requirements. Assisted the CFO with budgeting, reporting and external audits. • Project manager for business-wide IT-related improvements. Major upgrade to their outdated PBX to a Cisco VoIP, Contact Center Sales ACD, wireless and WAN solutions. Integrated all branch locations to a single network. • Managed 3 to 4 IT support staff. Responsible for recruitment, interviewing and coaching.• Worked with CEO and department heads to incorporate technology to streamline and reduce costs.

Lead application analyst and manager for the universities Blackboard learning management system. Part of the Learning Technologies department in the library system.• Responsible for the universities’ LMS system with a user base of 8000 students and 350 faculty.• Created a new system of end-user support that leveraged the current university help desk application, custom documentation, and training seminars.