Kevin Sparks Email & Phone Number

Minneapolis, Minnesota, United States

Minnetonka, Minnesota, United States

Supports all aspects of the Meeting & Events Program including meeting with the clients to resolve needs, meeting and exceeding expectations through detailed communication with both client and support staff from planning to execution of the event. Serves as contact for high profile and/or large engagements. Accountable to develop and communicate end-to-end sophisticated event plans to ensure detailed execution of meetings and events. Maintains relationships with onsite vendors to ensure event success. Instrumental in the prospecting and implementation of event software technology, resulting in a streamlined and simplified event request process and improved venue calendar management and enhanced reporting capabilities. Manages the post-event feedback program, identifying opportunities for process improvement and service recovery.

Brooklyn Park, Minnesota, United States

Accountable for surpassing meeting planner satisfaction scores, revenue goals, and food and beverage targets. Proactively conducted tours and client entertainment tailored to property needs. Monitored market segment trends and ensures an attentive, courteous, and service-oriented approach in all guest and employee interactions, striving to exceed expectations. Demonstrated timely delivery and accuracy of banquet event orders, communicating changes promptly to relevant departments. Partnered with banquet operations to ensure seamless execution of events, including setup, service, and breakdown, always aiming to go above and beyond.

Minneapolis, Minnesota, United States

Orchestrated the seamless coordination of events and reservations while managing daily operations. My responsibilities included managing room reservations, planning and executing events, optimizing occupancy, and coordinating with the Front Office to ensure exceptional guest experiences to our multiple rooms-only groups. This role involved collaborating with internal teams and external partners to deliver outstanding service, maximize revenue, and maintain operational efficiency.

Minneapolis, Minnesota, United States

Maintained relationships with key clients in US regions of Maryland, Virginia and Washington DC. My primary objective was to grow revenue by providing exemplary customer service to fulfill preventative maintenance contracts. Acted as the primary point of contact for clients, understanding their needs, addressing concerns, and providing solutions to ensure their satisfaction. Additionally, collaborated closely with technicians and parts teams to execute white glove service.

Tempe, Arizona, United States

Responsible for leading the reservations department of a hotel temporarily closed due to COVID-19 restrictions and implementing revenue optimization strategies to ensure maximized occupancy upon reopening. Oversaw reservation systems, handled inquiries, and collaborated with other departments remotely amidst challenging circumstances.

Bloomington, Minnesota, United States

Managed all aspects of group and airline bookings while maintaining accurate records of group rates, room blocks, and hotel occupancy levels. Ensured consistency and accuracy between reservation systems to set up Front Office for a successful check-in process. Served as the primary point of contact between meeting planners and central reservations to facilitate smooth communication. Managed group rooming lists, processing changes, and accommodating room assignments based on group preferences and contracted concessions. Generated reservation and pick-up reports, addressed issues such as no-shows and billing discrepancies promptly, and assisted Accounting in verifying and correcting group guest folios for accurate billing.

Minneapolis, Minnesota, United States

Supported the seamless planning and execution of a diverse array of events upon contract signing with Sales Department. Facilitated tasks such as coordinating logistics, managing guest room accommodations, adjusting catering arrangements, and finalizing billing details. Effectively communicated with vendors and attendees throughout the event planning process. Collaborated closely with event planners and managers to ensure efficient and accurate handling of all aspects, including diagramming for event setups, monitoring guest room pickup, arranging parking, and coordinating VIP services.

Rice, Minnesota, United States

Orlando, Florida, United States

St Cloud, Minnesota, United States

Orlando, Florida, United States