Kevin Timmer-Sanchez Email & Phone Number

Holland, Mi, Us

Grand Rapids, Michigan, United States

Vancouver, British Columbia, Canada

Holland, Mi

Allendale, Mi

● Led and managed a changing team of twelve lab assistants each semester● Trained, coached, mentored, and empowered team to reach potential; elevated responsibilities of student lab assistants to perform more direct assistance for faculty, students and lab maintenance● Managed resource budget● Evaluated, purchased and implemented hardware, software and digital media solutions● Built and maintained vendor relationships● Developed and delivered 100 multimedia production training and editing sessions per semester● Oversaw pivot of Center from computer lab to resource center and active cultural space● Designed course curricula with faculty for student-authored multimedia projects

● Directed the back-office service team and made sure service experience met customer expectations● Provided world-class technical support for Apple Retail● Troubleshot computer and iPhone hardware and software● Performed repair and support of Apple branded hardware, as well as any third-party equipment, and supplied solutions forsoftware-related customer incidents● Created training materials in print, video, and keynote forms● Delivered training and specific support with retail customer base● Helped with store-level integration of new equipment and systems

Montauban, France