Kevin Becker-Torres Email & Phone Number

New York, New York, Us

Leading, coaching, and developing two IT teams (Help Desk and Systems) supporting a 500-user environment. I continue handling my previous Sr Manager responsibilities while also taking on the additional responsibilities brought to my new role such as being part of our Technology Leadership and making direct impactful changes to our Engineering Org.I team up with numerous org leaders on providing IT support on tackling initiatives such as vulnerability management (Risk Team), creating a customized remote contractor onboarding experience (CX and Engineering), revamping and reiterating our internal Onboarding experience (HR), co-piloting on operational security projects (Security Team) and migrating to a new archiving and retention tool for comms (Compliance).

New York, New York, Us

I mentor and train a lean team of two that support 300 end users throughout the US (multiple remote offices and staff who work from home). As Senior Corp IT Manager, I establish the IT department’s quarterly/yearly roadmap, which helps me create and maintain IT’s yearly budget. I also establish IT policies and procedures that impact the overall company with support from the Director of Internal Engineering and the executive team.My team and I work closely with our Security Team to ensure our company assets are well secured through the use of multiple SaaS platforms to push out patches/fixes on a periodic schedule.I manage all aspects of any vendor relationships that fall under the umbrella of IT, which includes price negotiation, quarterly check-ins, renewals, and setting up end user training.

New York, New York, Us

New York, Ny, Us

In this role, I led a team of ten supporting Intersection corporate and external partners like Sidewalk Labs and LinkNYC. I focused on team development, transitioning members to Networking, Applications, Systems, and DevOps roles through regular meetings and annual reviews. Additionally:- Collaborated with the Director of IT Services to establish SLAs and company-wide policies.- Managed GDPR compliance for IT-owned services.- Provided backup support for System Strategist and System Admin.- Interacted with C-Level staff, offering executive support as needed.- Worked with Procurement on hardware/software/systems purchases.- Engaged daily with vendors.- Partnered with HR to improve on/offboarding processes.- Implemented an asset management solution for high-cost hardware.- Generated team metrics and security/audit reports.- Conducted group training on G Suite, Slack, Dropbox, and other tools.- Administered Jamf Pro, G Suite, Jira, Zendesk, Okta, Lucidchart, Bettercloud, hosted PBX, Server 2012 applications, and Citrix application servers.

New York, Ny, Us

While at Intersection, I also provided support to Sidewalk Labs staff of 125 people.Deployed Jamf and managed their G Suite instance while also providing day to day assistance for their staff on desktop/laptop support, procurement and their phone system.

New York, Ny, Us

Led and managed a team of eleven (three being overnight) as well as acted as a path of escalation, making myself available to my team 24/7. My team provided day to day support to 45 clients ranging in size from 15 to 150 personnel along with supporting the staff of Control Group. I Interacted weekly with Account Managers and client principals in regards to projects and support, providing metrics of key items, understanding where their pain points are and creating solutions to ease those pains.Administration of Zendesk, G Suite, and Okta.

New York, Ny, Us

Being part of a Managed Service Provider, I provided level 1/2 support to multiple clients throughout NYC. I assisted clients either remotely or face to face, while interacting with the level 3 systems and networking teams when escalating a case. I also took part of an on-call rotation. Daily interaction/troubleshooting of:- Exchange 2003/2007/2010 - Google Apps- Active Directory, Group Policy, and Open Directory, DNS, DHCP- Zendesk (administrating and using it as a ticketing system)- Mac OsX 10.6 - 10.8 and Window OS 7, 8, and 10 (Professional and Enterprise)- Mac OsX Server and Windows Server 2003/2008 R2/2012- Creative Cloud Suite- Microsoft Office- Apple Office Suite

Saint James, Ny, Us

Provide support for 1000 plus users. Daily use of AD, Ghost, Exchange, Citrix Xencenter, McAfee Epo and Cymphonix web filter. On hand support with troubleshooting hardware and software used by clients: Office, Adobe CS6, projectors, Quickbooks, printers, workstations, laptops/netbooks, tablets, servers, WAPs, switches