Kevyn Luther-Heath Email & Phone Number

Canada

Toronto, Ontario, Canada

Rotation 1: TD Aeroplan- Relationship Management and AcquisitionRotation 2: Credit Risk and Exposure Management- Acquisition Strategy Rotation 3: Payments and Rewards Journey- Shopping and Buying

Windsor, Ontario, Canada

• Provided exceptional client service by analyzing customers portfolios and giving them tailored advice for each transaction
• Consistently exceeded product execution goals by over 30% per quarter.
• Utilized corporate operating procedures in completing financial transactions including deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations.

Toronto, Ontario, Canada

• Created and implemented customized sales strategies by leveraging potential cases to drive customer experience, and increase business.
• Supported all North American Customer Operations portfolios through data management, corporate sales and partnership planning, and program support.

Windsor, Ontario, Canada

• Exceeded marketing and sponsorship team’s goal by collaborating in promotions during Windsor Spitfires’ regular season and playoff games.
• Helped operations in season-long community and special event activities to help build and maintain the Spitfire brand.

Windsor, Ontario, Canada

• Conducted marketing research by identifying the changing customer needs through a constant review of the highest selling products and frequent communication with store managers.
• Consistently collaborated with cross functional teams to develop and assign accounts relative to sales volume, market share, product distribution, space allocation and customer service objectives.
• Sold and executed national and local promotions, soliciting placement of incremental marketing equipment, and selling sufficient product inventory for customer volume demands.

Toronto, Ontario, Canada

• Consolidated and analyzed various KPI metrics across the 8 different product lines.
• Consistently executed budgeting goals, planning, management, and online CTR engagement results across 4 campaigns
• Implemented and directed project management work across TD’s large onboarding portfolio with positive results across numerous creative marketing and leads programs.

La Salle, Ontario, Canada

• Managed and developed 3 different training techniques for creative onboarding procedures.
• Trained and developed incoming recruits to required standards
• Created and helped developed new management goals for new hires

Corunna, Ontario, Canada

• Swing shift supervisor
• Continuously learned and applied various management methods for process improvements such as waste elimination, product optimization, and risk mitigation.
• Held constant collaboration with other team and management members to ensure store accuracy and efficiency are among the best in South-Western Ontario.

Sarnia, Ontario, Canada

• Supported and successfully helped manage 30 individuals with disabilities perform varieties of tasks based upon their skillsets and employers’ requests.
• Marketed Community Living’s brand through 3 campaigns to receive imperative funding and 50 jobs for the supported students.
• Led and organized 10 community events to receive funding for program.