Stage Rigging, is a diversified theatrical rigging department of Freeman AV that provides a full range of specialized rigging services on a global basis for music tours (Neil Diamond, Bon Jovi) and corporate expositions (Dreamforce, RSA, CES).• Key leader in the Rental Department that processes all West Coast revenue activities• Created business processes and documentation for the inventory/revenue cycle• Receive incoming customer request and assist in determining their equipment needs• Conduct follow up phone calls to customers to ensure service excellence• Ensure servicing customers in a highly professional, courteous and friendly manner• Collect payment information from customers and perform proper approval verification• Follow guidelines set forth by Accounting in securing payment, insurance and tax info• Assist with collection of payment and resolve billing discrepancies by contacting client.- Assist with processing of local hotel and show orders as requested.- Assist Inventory Control and Cross Rental Coordinator in securing unavailable equipment for branch produced events adhering to set procedures including purchase order creation and necessary maintenance and invoice approvals.- Perform other duties as assigned.

• Top rated customer service, executive support, business and office manager • Increased store sales 176% year-over-year upon joining the store as a Manager• Awarded multiple times as top performer for individual and team performance• Awarded as one of the most improved stores in an organization of 800 stores• Exceeded assigned team goals for customer experience, revenue, service and productivity.• Focused on culture and team building to dramatically increase team performance with eight direct reports.• Supervised the daily operation of a store including hiring, development, discipline, and scheduling of employees to ensure an extraordinary customer experience, cost efficiency, and quality store operations. • Managed inventories, promoted sales, and maintained a highly professional store image. • Completed documentation for cash receipts, sales transactions and inventory tracking.• Consistently demonstrated excellent leadership and coaching skills• Created a work environment where motivated people can excel• Oversaw store floor and office experience – acted as the floor General• Owned customer coordination, welcome and wait time process• Coach and counsel personnel on “opportunities” with key sales metrics, recognized positive performance against key sales metrics and held people accountable for performance.• Substantial use of MS Office (Excel and Outlook), POS (point of sale system) and RQ4 (sales, scheduling, time tracking, inventory, resource management)

• Consistently received “exceeded expectations” on customer surveys• Recognized by corporate executives for outstanding performance• Granted additional approval authorities based on track record and performance• Worked to quickly resolve guest issues, questions, or concerns, escalating as appropriate• Responsible for check in and check out services to hotel guests• Ensured all cash handling and billing procedures are followed accurately• Answered front desk telephone, directing calls as needed.• Distributed information to guests in a timely manner.• Used Hilton proprietary system for sales transactions, room management and updates

• Largest telecommunications and wireless company in Philippines with 50,000 employees and $2B in revenue• Consistently rated as a top performer in support of a corporate and retail sales organization with over 1,000 professionals• Led logistics and planning for nationwide sales conferences and training events.• Responsible for annual budget in excess of $300,000 for sales blitzes.• Drafted sales policies and procedures that were adopted by over 1,000 sales professionals• 3 direct reports in Sales team, reported to Sales Support Manager• Used MS Office extensively including Word, Excel, Powerpoint and MS office