My duties include:• Responsibility for development and implementation of the ICT Strategy.• Responsibility for implementing corporate and strategic decisions regarding the work of the ICT Sector.• Overall management of the ICT staff, distribution of work and responsibilities.• Establish the governance framework and information security strategies that are consistent with EU cybersecurity regulations, mainly Regulation (EU, Euratom) 2023/2841.• Develop strategic and tactical plans for ICT risk management.• Liaise with external bodies, such as the European Commission’s Informatics Directorate (DIGIT), CERT-EU, other Agencies and bodies of the Commission on collaborative projects.• Participation to the ICTAC – Heads of ICT of the Agencies - meetings.• Development and administration of the ICT Sector budget.• Development and implementation of the ICT Sector policies, and liaison with Eurofound’s Data Protection Officer to ensure compliance.• Participation in in senior management meetings.

I am managing the 20+ system administrators team responsible for the deployment, operation and support of all Europol business applications.This involves both COTS and in-house developed applications, which are hosted in our datacenters, with external partners (eu-LISA, Frontex, EC...) or in the cloud.Besides the corporate, operational and forensics internally facing applications for Europol business users, the team supports several applications or integrations which are exposed to member states law enforcement agencies or to the public, among others SIENA, ETIAS, ECRIS-TCN, SIS II, VIS or EES.From a more technical perspective, the portfolio consists of 120+ technical solutions, 650+ Kubernetes containerised applications in 6 different environments, 25+ Elastic (ECK) clusters, 20+ network domains, and 350+ releases and hotfixes in 2022.To mention only the main technological components used: Kubernetes, Puppet, Docker, Rancher, Helm, Elasticsearch, Azure cloud, TFS, Terraform, ActiveMQ.As head of team, I am defining the workplan and ~2M€/y budget plan for the team, setting individual objectives, as well as drafting/maintaining roadmaps for the team's scope. I am also driving performance appraisals and selection procedures, and I am a CAB member.

2012 to 2016 - User Support Team Leader• Lead the user support team (15 people): Service Desk, Desktop Support and Asset Management teams• Provide 1st level and desktop 2nd level support to 650 users using 800+ workstations and 200+ mobile devices, in headquarters, conferences and on mission worldwide• Responsible for several ITIL processes: Incident Management, Problem Management, Change Management• Managed the implementation of the Incident Management System (BMC FootPrints)• In charge of a 3.3 MEUR biennium budget• Responsible for the lifecycle management of 5700+ IT assets2010 to 2016 - Information Security Officer• Responsible for drafting the ISO 27001 Information Security Policy• Lead security-related investigations, including massive scale (4.1 MEUR) carbon credit steal attempt• Perform information security related Change Management and Incident Management activities• Vendor Management of external consultants performing security audits and penetration testing• Communicate complex matters to executive level management, technical experts and staff• Ensure information security technological watch2007 to 2010 - Information Systems OfficerIn charge of the ITL, which is the system enabling, validating and recording all international carbon trades under the Kyoto Protocol.• Implement ITIL Incident Management and Problem Management processes• Responsible for the ITL security, risk assessments and mitigation measures implementation• Technical expert support for the ITL• Lead the Functional Testing and User Acceptance Testing

Two-fold role: infrastructure architect and enterprise architect for Fortune 500 clients and major public firms (inter alia Manulife Financial, CIBC, Royal Bank of Canada, Bank of Montreal, Canada Post, John Hancock).• Conduct COBiT compliance audits• Manage risks and confidentiality through appropriate standards (ISO 27001)• Design complex infrastructure, including Kerberos SSO• Propose cost efficient improvements to existing infrastructures• Align architectures to comply with local, national and international rules and legislations

As CTO, I was involved in several aspects of the company’s activity:• Plan, design, deploy, manage and support ICT infrastructures• Create, supervise and mentor a technical experts team• Provide strategic ICT advice to our clients• Establish the SLAs and manage the periodical reviews with our clients• Implement ITIL framework as an IT delivery best practice, and Prince2 as a project methodology• Create the DRPs and BCPs for our managed infrastructures• Supervise the VoIP and CRM software development activities

Oracle consultant with a specialty in performance tuning for clients in France and Switzerland (BNP Paribas, Crédit Lyonnais, Orange, AXA, Avaya, André…)• Improve overall Oracle Databases performances by end-to-end optimization: server and storage hardware, OS, Oracle physical structure, Oracle logical structure, SQL queries• Design of ETL and data management strategies supporting the Business Intelligence needs• Design of logical and physical data models• Provide SQL, PL/SQL & Unix technical expertise• Administration of 150 Oracle instances hosted in 15 countries during an 18 months missionMember of the Technical Direction, I was further in charge of internal tasks:• Lead SQL and PL/SQL trainings• Manage internal Oracle instances and Unix/Linux servers• Design of logical and physical data models