• Ensuring the security & wellbeing of FirstService properties • Maintaining a clean & professional work environment • Professionally & tactfully resolving any upset conditions or emergencies• Interacting with building guests & residents, ensuring that their stay is pleasant

• 20+ years’ experience dog sitting & walking• Completed 500+ dog boarding and walking services with 4.95 of 5-star rating• Proactively communicated with customers which resulted in constant growth of loyal clientele • Regularly exceeded sales targets by at least 15% through exceptional customer satisfaction • Oversaw all aspects of dog boarding including walking, supervision, interaction etc.

Completed 470+ dog walking and pet boarding services completed with 4.95 of 5 star rating.

Provided full spectrum of travel arrangement services including air, hotels, cruises, tours, activities and car rentals reservations using Amadeus GDS and diverse booking systems of tour operators and travel services suppliersNegotiated group rates and discounts on behalf of corporate clients and groupsConfirmed details and promptly processed bookings for travel itineraries, and issuing travel documents including air tickets, vouchers, insurances etc.Handled changes, cancellations including rebooking and reissuing travel documentsParticipated in numerous tours and FAMsAssisted in answering calls and helping walk-in clientsUploaded and updated tour components such accommodation, transportation and activities to the booking system

• Closed 120 rental transactions with superior customer satisfaction rating on Zillow.com • Assisted clients with all tasks related to renting residential apartments, condos • Worked with multiple listing service (MLS) on a daily basis • Screened prospective tenants and process new lease applications • Coordinated showings of rental properties to potential tenants • Responded promptly and professionally to resident inquiries, concerns, and complaints • Processed tenant applications, including screening and approval • Coordinated move-in and move-out processes, ensured a smooth transition for residents • Worked with tenancy agreements, renewals, and other related documentation • Created online advertisements and photographed rental units • Ensured client satisfaction by effective conflict resolution

• Provided consultation & coordination for travel arrangement services as air, ground transportation, accommodation, cruises, car rentals etc• Proceeded reservations, ticketing, exchanges & refunds using Amadeus GDS• Uploaded and updated tour components such accommodation, transportation & activities to the internal booking system

Provided travel assistance and concierge service to customers, including air travel reservations and ticketing, hotels, cruises, tours, and car rental reservations.Negotiated group rates and discounts on behalf of corporate clients.Confirmed details and processed bookings for travel itineraries and tickets in a prompt and organized manner.Prospected and developed relationships with clients and suppliers for corporate and leisure travel.

Provided travel assistance and concierge service to customers, including air travel reservations and ticketing, hotels, cruises, tours, and car rental reservations.Negotiated group rates and discounts on behalf of corporate clients.Confirmed details and processed bookings for travel itineraries and tickets in a prompt and organized manner.Prospected and developed relationships with clients and suppliers for corporate and leisure travel.

Provided travel assistance and concierge service to customers, including air travel reservations and ticketing, hotels, cruises, tours, and car rental reservations.Negotiated group rates and discounts on behalf of corporate clients.Confirmed details and processed bookings for travel itineraries and tickets in a prompt and organized manner.Prospected and developed relationships with clients and suppliers for corporate and leisure travel.