Keya Williams

Keya Williams Email and Phone Number

Capacity Planner @ Barclays
london, greater london, united kingdom
Keya Williams's Location
Texarkana, Texas, United States, United States
Keya Williams's Contact Details

Keya Williams personal email

n/a

Keya Williams phone numbers

About Keya Williams

Keya Williams is a Capacity Planner at Barclays.

Keya Williams's Current Company Details
Barclays

Barclays

View
Capacity Planner
london, greater london, united kingdom
Website:
home.barclays
Employees:
64406
Keya Williams Work Experience Details
  • Barclays
    Capacity Planner
    Barclays Jan 2022 - Present
  • Barclays
    Workforce Management Analyst
    Barclays Sep 2020 - Mar 2022
  • Harte Hanks
    Real Time Analyst Ii
    Harte Hanks Dec 2015 - Aug 2020
    Texarkana, Texas Area
    • Oversaw both compliance and hours based accounts for over 400 agents• Daily reporting to Operations• Resolving reporting discrepancies with clients daily• Training others on Workforce management solutions and processes• Responsible for training team members on new processes• Creation/Management of enterprise wide process documents• Tracking of training for billing• Daily management of hours for accounts, recruiting overtime where needed or managing down hours• Data accuracy in all workforce systems• Handling escalations for wide spread outages between the client and management team• Real time data analysis• Creation of new processes to improve bill to pay rate• Making recommendations and helping set priorities when planning and scheduling off phone activities
  • Harte Hanks
    Operations Manager
    Harte Hanks 2008 - 2015
    Oversaw daily office operations for 14 members of the management team and 240 employees on multiple lines of business including FedEx, Black and Decker, and USPS. Mastered customer service management systems and databases. Prepared reports and other written communication for senior management and clients. Provided incentives to employees and supervisors awards increasing productivity and billable utilization. Oversaw call center employees to ensure customer satisfaction goals were consistently met. Cross-trained and support other customer service managers. Adhered to all confidentiality requirements at all times. Managed in a timely manner a constant flow of emails from clients and upper management. Facilitated inter-departmental communication to effectively provide customer support as well as create a great work environment. Scheduled staff shifts to cover peaks and lulls in customer inquiries. Trained staff on operating procedures and company services. Fostered an environment which encouraged continual process improvements. Developed and roll out new policies to better assist the company with profitability. Hired new staff and set up training accommodations. Planned and coordinated logistics and materials for meetings and events. Addressed and resolved customer complaints with a great deal of empathy and professionalism. Effectively managed a high volume of inbound and outbound customer calls. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Keya Williams Education Details

  • Texas High School
    Texas High School
    Advanced With Honors

Frequently Asked Questions about Keya Williams

What company does Keya Williams work for?

Keya Williams works for Barclays

What is Keya Williams's role at the current company?

Keya Williams's current role is Capacity Planner.

What is Keya Williams's email address?

Keya Williams's email address is ke****@****nks.com

What is Keya Williams's direct phone number?

Keya Williams's direct phone number is +190382*****

What schools did Keya Williams attend?

Keya Williams attended Texas High School.

Who are Keya Williams's colleagues?

Keya Williams's colleagues are Rajpriya Mylsamy, Nikolai Linetskii, Mathilde Barreau, Santino Basile, Julian Davies, Veronika Augustova, Angela Irving.

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