Keyaffa Carter Email & Phone Number

Remote

• Review and resolve customer claims effectively• Explain contract terms clearly and comprehensively• Analyze customer needs to provide tailored solutions • Offer account waivers based on specific customer requirements• Handle high volume inbound calls focusing on quality and efficient call handling times across all metrics

*Satisfactorily completed all required BSA/AML/OFAC compliance training and complied with all regulations that apply within the scope of the position*Successfully developed and produced deposit product growth metrics*Ranked #1 in prevented fraudulent activity and stopped $100k in losses to company and clients*Reviewed and analyzed disputes by thorough examination based on bank policies *Correspondent for escalations and top priority issues as needed *In charge of weekly deposit, loan, and merchant growth analysis *Properly applied placement of deposit holds as needed *Completed documentation for suspicious activity reports (SARS) for research and follow up *Completed required documentation for currency transaction reports (CTR) reporting

*Provided monthly metrics of branch audits produced each month*BSA, KYC, and AML trained and compliant*Completed wire transfers within bank regulations*Handled all disputes and escalations*Top 10% in merchant sales*Conducted monthly vault audits and QA*SAR trained *Performed a periodic needs analysis for clients to ensure financial needs are met

*Executed financial transactions according to bank policies and procedures*Ranked 5/5 stars in all customer experience surveys*BSA, REG CC, Reg D, AML and Reg C compliant*Maintained accounts by executing digital banking setup *Reviewed and verified transactions to ensure proper processing according to established quality assurance*Managed branch QA and created compliance testing plan of action*SAR, CTR trained and compliant*Prepared documentation and foreign monies to be sent to proper departments

*Lead branch to 1st place in the company in productivity of both loan and deposit growth 5 months in a row *Head of all customer escalations*Processed business plans and organized daily meetings on current production across all metrics *Project Management*Top 3 in the company in credit builder product sales*Executed operational duties such as dye pack testing, bait money verification, alarm testing, vault and teller cash verification, surprise audits, negotiable item verification and teller work verification.*BSA, AML, Reg E, Reg C, Reg CC compliant*SAR/CTR trained

*Ranked top 5% in the region in business loan growth*Conflict management and resolution designee*Oversaw loan application and document compiling, equity loan closing and lobby management *Managed the acquisition of new personal and business accounts *Facilitated an increase in credit portfolio

Cs50’S Introduction To Computer Science

Computer Software Engineering