Manage new and existing contracts regarding service and scope upgrades presented to customersNegotiate pricing and additional products made available for existing clients. Coordinate community outreach efforts and special events in conjunction with marketing team members. Maintain Customer Acquisition portfolio, Sales of Essentials and Vertical Features reports on a monthly basis. Enforce commitments required in accordance with strict products and services compliance and guideline policies. Implement numerous sales and promotional strategies combined with various associates. Planned and developed successful strategies for product pull-through in a competitive retail environment. Exceeded quota consistently, averaging 120%+. Received sales associate of the month awards & numerous customer accolades.

Provided superior customer satisfaction to customers through consistent and professional call handling following policies and procedures. Demonstrated a high success in surpassing individual sales targets for company products and services while promoting a high standard of compliance. Collaborate with a diverse group of teammates to successfully achieve common goals and improve sales. Process customer requests for contact information changes, rate plan changes including vertical services; suspensions, disconnects and resumes.

Conducted and coordinated first time homebuyer seminars, credit & budget workshops, and housing expos (housing conferences, radio, television, etc.). Responsible for establishing and identifying homebuyer/owner assistance programs through pre-purchase, post-purchase, and delinquency counseling. Prepared and maintained client charts that included counseling action plans and affordability analysis . Pre-qualified customer's by determining the customer's credit risk and maximum allowable loan amount based off of their credit standing and monthly savings. Conducted credit and budget counseling for homebuyers, Section 8 voucher holders, and existing homeowners. With the assistance of multiple bank lender programs, I closed between 10-15 home loans per month. Trained new business development managers while gaining a reputation for prompt efficient service with high level of accuracy.