• Conducted interviews and collected relevant information from COVID-19 patients as part of contact tracing efforts.• Updated patient information in the Merlin cases database, ensuring compliance with HIPAA regulations.• Reported cases to upper management and supervisors, providing accurate and timely information.• Assisted in diagnosing unresolved cases and closed completed cases.• Florida Health Department | Senior Clerk (2020-2021) Miami, Florida• Responded to a high volume of calls at the report center, aiding and information to callers.• Recorded reports from internal departments within the Florida Health Department.• Scheduled vaccination appointments for patients and maintained accurate records.• Entered public files into databases and posted updated departmental information.

• Conducted interviews and collected relevant information from COVID-19 patients as part of contact tracing efforts.• Updated patient information in the Merlin cases database, ensuring compliance with HIPAA regulations.• Reported cases to upper management and supervisors, providing accurate and timely information.• Assisted in diagnosing unresolved cases and closed completed cases.• Florida Health Department | Senior Clerk (2020-2021) Miami, Florida• Responded to a high volume of calls at the report center, aiding and information to callers.• Recorded reports from internal departments within the Florida Health Department.• Scheduled vaccination appointments for patients and maintained accurate records.• Entered public files into databases and posted updated departmental information.

In take high volume calls, refill prescription, communicated with doctor’s office for authorization.• Process insurance carrier authorization, provide quality services with patients.• Provided excellent customer service by addressing inquiries and resolving issues promptly.• Ensured accurate information on patients, updated contacts, and business operations.

Delivered exceptional customer service and sales support, exceeding sales targets.• Assisted customers with product selection and provided product information.• Maintained a clean and organized sales floor, ensuring a positive shopping experience.• Processed transactions accurately and efficiently using the retail point-of-sale system.