Keyana Thorne Email and Phone Number

Collects fees and reviews and accepts legal documents for filing in accordance with court procedures and prescribed time frames. Assists in development of operational procedures in response to changes in laws, rules, regulations, and other matters that affect the operations of the Court. Accepts, reviews and processes licensure applications. Processes and reviews pleadings related to probate and administration of decedent's estates and adult and minor guardianship and conservatorships. Reviews incoming and outgoing documents for completeness and accuracy; processes documents for filing in accordance with court rules. Prepares draft orders for signature by the Probate Judge of Judicial Officer. Provides procedural guidance to members of the public and attorneys. Enters data from court documents into the court case management system. Calendars court hearings, responds to court orders and other relevant documents regarding the court system. May perform extensive audit functions of financial reports filed by estate fiduciaries. May create documents related to probate matters.Ensures the proper filing, collection, and recording of legal documents including pleadings, licenses, permits, wills, and other various documents processed through the Fulton County Court System. Provides cross-functional support for all internal departments of the Fulton County Probate Court.Processes disposed cases for archiving. Reviews weekly court calendar to ensure accuracy. Administers oaths and issues Letters of Guardianship, Letters of Administration and Letters Conducts record searches of estates. Initiates various statutory notice requirements. Serves as liaison between the Probate Court and the general public. Secures confidential information and disseminates and control the flow of confidential and public information. Performs other administrative functions such as responding to questions, opening mail and distribution of mail and responding to telephone inquires.

• Provide supervision to 15 attendants and bartenders during high profile and private events• Overseeing the preparation and service of food and beverages• Delegate tasks to staff during daily activities and other organized events• Organizing the event space by detailed instructions for VIP clients• Train new team members• Responsible for execution of banquet event orders• Manage consumption sheets to ensure accuracy of inventory• Nurture outside vendor relationships

• Supervised eight front office employees• Responsible for on-boarding new employees• Refined office services by organizing office operations and procedures to ensure day-to-day efficiency• Performed all front office duties efficiently (reservations, check-in/out, phones)• Covered shifts during employee absence and transitions• Compiled weekly guest services reporting for management staff• Managed in person customer relations

• Managed daily front-of-the-house and back-of-the-house restaurant operations• Organized and supervised shifts• Ensure compliance with sanitation and safety regulations• Created detailed reports on weekly, monthly annual revenues and expenses• Trained new employees• Managed restaurant’s good image and suggest ways to improve it

• Managed case load of 1500 probationers• Provided recommendations for each offender based on their situation• Developed treatment and rehabilitation plans, resource referrals• Met with offenders regularly to check for progress and ensure they’re following the terms of their probation.• Communicated with courts to enforce probation violations• Administered drug and alcohol test, monitoring software and GPS monitoring to track probationers• Attended hearings and other court proceedings for assigned probationers

• Performed all check-in and check-out tasks• Managed online and phone reservations• Informed customers about payment methods and verify their credit card data• Registered guests collecting necessary information (like contact details and exact dates of their stay)• Welcomed guests upon their arrival and assign rooms• Provided information about our hotel, available rooms, rates and amenities• Responded to clients’ complaints in a timely and professional manner• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’needs• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like weddingguests• Upsell additional facilities and services, when appropriate• Maintain updated records of bookings and payments

• Performed all check-in and check-out tasks• Managed online and phone reservations• Informed customers about payment methods and verify their credit card data• Registered guests collecting necessary information (like contact details and exact dates of their stay)• Welcomed guests upon their arrival and assign rooms• Provided information about our hotel, available rooms, rates and amenities• Responded to clients’ complaints in a timely and professional manner• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’needs• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like weddingguests• Upsell additional facilities and services, when appropriate• Maintain updated records of bookings and payments

• Oversee frontline cashier; assisting with problem solving and escalations• Served as a liaison between management and frontline cashiers• Responsible for counting cashier tills and balancing safe at closing• Received payment by cash, check credit cards, vouchers or automatic debit• Processed merchandise returns and exchanges• Ensured clean and orderly checkout process• Established or identify prices of goods, services or admission, tabulate bills using calculators, cash registers, oroptical price scanners