Keyana Wright Email & Phone Number

Wauwatosa, Wisconsin, United States

• Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.• Accurately scanned, indexed, and inputted documents into electronic health record system.• Collected and organized medical records and bills.• Scanned, received, and sent faxes to appropriate departments and Attorneys including insurance claims, co-pay assistance information and patient documentation.• Tracked progress of all outstanding insurance claims.• Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.• Stayed on top of all records requests and case management functions with open and clear communication.• Followed up with providers to address requests and concerns.• Adhered to HIPAA and other compliance standards with all information and activities.

Milwaukee, Wisconsin, United States

• Scheduled appointments for customers in person or over telephone.• Operated multi-line telephone system to independently handle over 150 calls each day.• Communicated with customer to understand needs and concerns.• Educated customers about billing, payment processing and support policies and procedures.• Effective liaison between customers and internal departments.• Recorded actions taken, issues resolved and collections information to effectively manage customer accounts.• Evaluated customers' potential needs to make appropriate recommendations.• Greeted customers upon arrival and provided appropriate forms to fill out.

Milwaukee, Wisconsin, United States

• Cleaned and organized building areas as required.• Checked inventory levels for cleaning supplies and placed orders to restock.• Sanitized high-traffic areas and equipment with approved cleaning supplies.• Assessed high-traffic areas, including hallways, lobby areas and reception for cleanliness.• Monitored proper and safe waste disposal.• Demonstrated commitment through impeccable attendance and quality performance.• Adhered to company safety regulations and OSHA requirements.

Waukesha, Wisconsin, United States

• Handled inbound calls for third party companies.• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.• Adhered to company policies and scripts to consistently achieve call-time and quality standards.• Documented and detailed calls using call center's CRM database.• Educated customers on current promotions, upgrades, or new offerings available under current plan.• Answered over 100 calls per shift to meet fast-paced call center demands.

Milwaukee, Wisconsin, United States

• Reviewed customers applications and medical records request.• Interpreted and applied Underwriting guidelines.• Examined claims forms and other records to determine insurance coverage.• Provided coverage option information to assist clients in protecting assets.• Spoke with customers to provide information about available products and policies.• Displayed consistent, positive attitude towards customers, peers, and other personnel, even during high-stress situations.

Milwaukee, Wisconsin, United States

• Analyzed credit, income, compliance, title documents and appraisals during underwriting process.• Assessed clients' financial data to determine loan suitability.• Reached out to borrowers to discuss status and loan workout options.• Explained legal aspects of loan to borrower, as well as payment terms and clauses.• Evaluated pay stubs, credit history, tax information and bank statements for financial status.• Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.• Assisted with short sales and deed in lieu processes.• Provided reinstatement and payoff quotes to clients.• Adhered to company policies and scripts to consistently achieve call-time and quality standards.• Answered over 100 calls per shift to meet fast-paced call center demands.• Proved successful working within tight deadlines and fast-paced atmosphere.• Offered friendly and efficient service to all customers, handled challenging situations with ease.

Milwaukee, Wisconsin, United States

• Verified Memberships of clients.• Processed claims and obtained claim records.• Checked documentation for accuracy and validity on updated systems.• Followed up with customers on unresolved issues.• Followed up on potentially fraudulent claims initiated by claims representatives.• Collaborated with claims department and industry anti-fraud organizations to resolve claims.

High School Diploma

High School Diploma, General Studies