Keya Nag Email & Phone Number

India

India

Hyderabad, Telangana, India

• Arranging conferences and forums globally like in UK, US, Europe, Australia, Asia etc. Assisting to run over 100 international conferences and forums every year
• Conducting conferences and forums in numerous categories like Pharmaceuticals, Consumer services, Financial Services, Hospitality, Outsourcing & Shared Services, Transport, Packaging, Construction, Telecoms and.
• Strategy Implementations and execution for International Events.
• Write Proposals, Brochures, Website Content, and various other business information systems.
• Establishing contacts with key decision makers and delivering a compelling and intelligent proposition fully compliant with company requirements, with the intention of providing them a delegate space at International.
• Ensuring effective communication throughout the proposition, closing and ensuring International events reaches delegate expectations at all levels

Hyderabad Area, India

• Focus area is Vendor Experience & Business Excellence, Seller Support and Workforce Management
• Expertise on all North America Vendor Payment queues and global seller support
• Serves as the first resolution point for Associates, provides accurate and timely Andon cord resolution and assists associates in diagnosing technical, operational, system and process issues
• Responds to Associate support requests (i.e. Vendor Escalations and Andon Cords) in real time providing education to Associates with the goal of achieving timely first contact resolution, as well as a remarkable &.
• Drives process changes effectively in their team, ensures process compliance and adoption of tools, changes in policy, etc.
• Participates in daily Gemba walk process and participate/conduct daily team huddles; uses the daily adherence/shrink report to identify outliers and provide direction and coaching in relation to schedule adherence

Kolkata Area, India

• Worked for Contact Center services for large Aussie online mobile service provider offering value-driven SIM only mobile phone plans and data plans powered by the Optus 4G Plus network.
• Responsible for TIO Issue Handling - The Telecommunications Industry Ombudsman (TIO) provides an independent dispute resolution service for small business and residential customers who have a complaint about their.
• Handle complaints about telephone and internet services, including by collecting any documents or information relevant to the complaint
• Was handling 20 agents under my command, and had to keep a track on each and every agent for performance and utilization reporting
• Maintaining the Management relationship as well as the agent’s needs.
• Sending daily report to reporting Manager every day for the service agents.

Kolkata Area, India

• Handled a high influx of inbound calls within a dynamic call center environment
• Managed multiple priorities and maintained effective results in a quota driven workplace
• Assisted wireless cell phone customers with items such as adding minutes and troubleshooting
• Responded to customer inquiries and requests and resolved issues efficiently and professionally
• Exercised strong interpersonal communication skills with customers and department personnel
• Accepted assignments with an open, cooperative, positive and team-oriented attitude

Kolkata Area, India

• Deliver world class customer service and build customer satisfaction and loyalty.
• Provide effective and timely resolution of a range of customer inquiries.
• Strive for one-call resolution of customer issues.
• Complete ongoing training to stay abreast of product, service and policy changes.
• Strike a positive and cooperative tone with both customers and coworkers.
• Recognize your own strengths and developmental needs and take action to leverage developmental opportunities.

12Th, Science

Bachelor Of Science - Bs, Economics, 1St