Keyana Sparks Email & Phone Number

• Resolved customer complaints with empathy and understanding, resulting in customer satisfaction • Developed and maintained customer service policies and procedures to ensure adherence to company standards• Followed bank security procedures to protect customer data and assets• Reconciled account discrepancies and applied appropriate corrective actions• Educated customers on bank policies and procedures• Provided excellent customer service and resolved customer issues, resulting in a 5-star rating on customer satisfaction surveys

• Collaborated with other care providers, such as physicians and nurses, to ensure clients receive the best possible care• Kept detailed records of patient care and treatment plans to ensure continuity of care• Assisted with patient hygiene and grooming, including bathing, toileting, and dressing• Assisted with patient mobility and transfers, including assisting patients in and out of beds, chairs, and wheelchairs• Maintained patient files, documenting patient progress and care provided

• Developed and implemented recreational activities to promote clients’ physical, mental, and emotional health• Coached clients on daily living skills, such as cooking, cleaning, and personal hygiene• Supported clients' social and emotional wellbeing by providing guidance and positive reinforcement• Created a positive learning environment that enabled clients to acquire and maintain new skills

• Monitored and ordered office supplies, ensuring that the office was always stocked with necessary items• Operated office equipment such as printers, copiers, fax machines and scanners, ensuring smooth office operations• Organized and filed paper and electronic documents according to established procedures• Provided front desk support, greeting customers and managing incoming calls• Coordinated travel arrangements for staff, ensuring cost-effective and efficient trips• Researched and resolved discrepancies between invoices and payments

Altoona, Pennsylvania, United States

• Coached clients on daily living skills, such as cooking, cleaning, and personal hygiene• Developed individualized care plans for clients that improved their quality of life• Monitored clients to ensure their safety and well-being at all times• Administered medications and treatments to clients according to prescribed instructions