Keyanna Mayfield Email & Phone Number

Tampa, Fl, Us

Managed and resolved high-priority support tickets from publishers, ensuring efficient and effective problem resolutionWorked alongside the development team on the rollout of plugins, diagnosing bugs, and troubleshooting new features to ensure optimal performanceEducated clients on the complexities of digital advertising and website optimization, translating complex technical terms into understandable languageAssisted in the successful onboarding of new publishers through the entire launch process, ensuring smooth transition and setupOversaw the creation and maintenance of internal and external support resources, providing a reliable source of information for both clients and team membersReview and provide guidance to junior support engineers, fostering their professional growth

Houston, Texas Area

Designed and implemented high-performance websites for diverse clients, focusing on user experience and customer satisfaction.Proactively addressed and resolved client issues, providing remote access control and troubleshooting support to ensure seamless website operation.Designed onboarding flows and walkthroughs for clients, simplifying the process and improving their experience.Managed client accounts, providing training and support to maximize their website potential.

Delivered engaging live webinar demos of software products to high-level clients, effectively showcasing product features and benefits.Assisted clients with troubleshooting and provided remote access control, ensuring swift resolution of any issues encountered during the onboarding process.Developed and implemented detailed onboarding flows and walkthroughs, streamlining the process and improving client experience.