• Led multiple cross-functional teams composed of executives, product designers, engineers, data analysts, operations managers, and partner success managers on projects that spanned the product development lifecycle and driven 5x growth for Beam in the cash assistance markets.• Launched form builder, case management, and reporting MVPs for Beam’s first client in the government-based cash assistance market, which enabled the client to efficiently process over 1,800 applications and approve over $68 million in assistance within a year.• Stabilized and enhanced our payments product by evaluating the costs, payment rail optionality, and technical complexities of multiple banking and prepaid card APIs, ultimately integrating with JP Morgan’s and Usio’s APIs. These integrations reduced costs by 40%, drove down the payments error rate to 2%, and enabled the disbursement of $300+ million across ACH, RTP, Zelle, checks, and prepaid cards.• Convened stakeholders from across the business to do early solution sketching, execute a research plan, and define specs for a new feature that would enable applicants to learn about multiple benefits for which they might qualify. This feature helped Beam sign two additional government partners since its release in July 2023.• Launched our first program integrity features that help case managers prevent overpayment by identifying and resolving duplicate applicants, and verify that applicants are eligible to apply for assistance based on pre-configured criteria.• Deployed our first AI feature that classifies documents uploaded by applicants and extracts data from those documents to help case managers process applications more efficiently.• Empowered an Assistant Product Manager to conduct cross-functional interviews, conduct secondary research, and define an integration strategy that covered all aspects of our product suite, including identity verification, authentication, notifications, business intelligence, and attestation.

• Managed multiple human-centered design projects focused on increasing the financial security and opportunity of financially vulnerable people.• Navigated inherent ambiguity in projects by organizing and implementing robust mixed-method research plans that employed techniques like interviews, surveys, prototyping, and experiments to drive actionable design insights.• Conducted multiple rounds of prototype testing and worked with a developer to implement the Workers Strength Fund pilot, a website that facilitated the distribution of $380K in emergency grants to 380 gig workers across the country.• Initiated and executed a partnership with a credit-building startup and co-led a team to conduct user research, surface insights through affinity mapping, create personas and journey maps, and brainstorm web copy that the startup has implemented on its pilot website.• Supported the formation and implementation of experiments that investigated low-income women’s experiences with small-dollar investing and assessed whether pooled savings helped people feel more prepared for emergencies.• Conducted a 1,000-person survey, 40 interviews, and 3 focus groups with lower-wage traditional and non-traditional workers to develop personas and examine the work quality, work-life balance, and financial challenges experienced by these workers.

• Worked on a Google-funded project to address unconscious bias in high school Computer Science (CS) teachers. • Observed three CS classes and interviewed three high school CS teachers and 20 students to uncover how bias can impact teacher-student interactions.• Created and tested interactive digital prototypes of case studies that represent actual classroom management scenarios.• Analyzed testing data to develop and improve facilitation and instructional design of professional development sessions centered around interactive case studies.• Facilitated five sessions for 175 teachers across four professional development workshops to help participants surface and address their own biases.

• Remotely led a Seattle-based team on a project supported by the Gates Foundation’s Charitable Sector Support team to produce a landscape paper examining the current state and future of U.S. charitable giving.• Synthesized extensive research on the history, market data, notable players, target users, and future of donor-advised funds, community foundations, giving circles, workplace giving, crowdfunding, and donation payment processors.• Examined the potential of tech platforms to disrupt the above giving channels by driving deeper personalization for individual donors and allowing them to see the direct impact of their donations.• Established and maintained the project workplan, incorporating key milestones to drive project completion.

• Designed and facilitated the “College Mindset” session for KU’s 2015 pilot bridge program for under-represented students by soliciting the feedback of several current students and having them help lead the session• Completed a project focused on promoting the retention and graduation of KU’s undecided students by interviewing advisors and students at KU and UIA partner institutions to uncover best practices for supporting these students; findings were presented to several stakeholders including Vice Provosts, Directors of academic support offices, and Advisors• Led a project involving senior leaders in Diversity and Equity, Institutional Research, and Undergraduate Studies that successfully boosted the retention of freshmen at risk of dropping out• Led the planning of a two-day UIA Fellows retreat in which all Fellows were involved in facilitating sessions• Led advisors in the Undergraduate Advising Center through a design thinking exercise during their summer 2015 staff retreat• Developed the syllabus for and taught a social justice-oriented section of UNIV 101, KU’s Orientation Seminar• Utilized SAS and Excel to pull and analyze data on Starfish usage at KU between June 2014 and June 2016

• Worked on a diverse range of $200K-$500K strategy-related projects for clients including UC-Berkeley, Bill Gates’ Private Office, and the Gates Foundation's Financial Services for the Poor (FSP) and Charitable Sector Support (CSS) teams• Collaborated with team members to create a student lifecycle for UC-Berkeley that incorporated new models of delivering business education and was informed by focus groups and interviews with current and former MBA students• Rigorously investigated products in the edtech and robotics sectors to deliver product immersion sessions which helped Bill Gates’ private office get up to speed on the evolution of these industries• Developed a strategic investment framework centered on expanding mobile money in the developing world for the Foundation’s FSP team by synthesizing secondary research, interviewing experts, and conducting field research in Kenya• Ideated new product features for popular social media platforms and online finance apps like Twitter and Mint for the Foundation’s CSS team to increase giving among a broader cross-section of American donors

• Collaborated with professors to assist in teaching both sections of Economics of Policy Analysis and Management for first year MPA students• Prepared for and led weekly discussion sections reviewing lecture material and tackling challenges students faced with homework assignments• Empowered students during individual sessions to understand real-world applications of concepts• Received average rating of 4.5 (Very Good to Excellent) from students in teacher evaluations

• Worked with a team of four on the College Knowledge Challenge for the Gates Foundation's US Education team (http://www.collegeknowledgechallenge.org/)• Helped conduct focus groups and analyzed 70+ research studies to identify key dynamics that impact low-income and high-income students from middle school through college completion• Scrutinized key dynamics to uncover opportunity areas where edtech companies could better support students• Envisioned potential edtech products that could fill identified gaps in the edtech marketplace• Collaborated with graphic designer to produce two infographics - "From Aspiration to Graduation: Dynamics Affecting Student Success" (http://bit.ly/1sSJHRN) and "From Aspiration to Graduation: Opportunities to Enhance Student Success" (http://bit.ly/1x5Eni6)• Senior Program Officers in the Gates Foundation's US Education team presented our findings at an edtech hackathon hosted by Facebook, which launched the College Knowledge Challenge (see: http://tcrn.ch/1vQnRSZ)

• Worked on operations team in development of EarnBenefits Online (EBO), a web-based software application used to prescreen over 100,000 clients in 10 different states for public benefits assistance• Led a cross-functional initiative to revamp EBO’s user interface to create a more seamless client intake experience• Determined eligibility criteria for public benefits by researching manuals and legislation and by interviewing key contacts in state and federal agencies• Collaborated with coworkers to troubleshoot incorrect live eligibility determinations

• Committed one year to serve as a volunteer with the DART Organizers Institute to help it recruit and train new hires as well as raise additional funds to ensure organizational growth and sustainability• Attracted a record total of 759 applicants for our new hire positions by working with team members to build relationships with faculty and students at 35 different colleges and universities• Raised $10,000 by scheduling and making presentations to 53 different Chief Executive Officers of local businesses• Developed a central Microsoft Access database for use by all staff to track communication with outside contacts

• Worked on several different information system implementation projects for businesses with revenues of $100 - $500 million• Managed a diverse team of client-side employees at a prominent insurance brokerage on a project to implement a new enterprise-wide agency management system• Conducted and presented research on organization’s competitors to several managing partners

Volunteered to rebuild homes damaged by Hurricane Katrina in New Orleans' Lower Ninth Ward neighborhood.