KEY ACHIEVEMENTS★ Played a critical sales leadership role spanning strategic business planning, process optimization, talent acquisition and development, and partner engagement in the GLA market (with responsibility for $150M in revenue and an 11-member team).★ Established a customer-centric strategic vision, data-driven metrics and goals, and comprehensive growth roadmaps to drive new market/ penetration and growth across AT&T’s largest National Business accounts in its second-largest market (GLA).★ Leveraged critical insights from market and customer analytics to drive continuous improvement in sales and channel partner development strategies as well as customer service and support processes.★ Collaborated closely with the AT&T Business President (via the National Advisory Council) to execute ground-breaking system and process improvements that supported consistent revenue growth and customer experience improvement. ★ Drove and supported new talent acquisition for national business segments, and mentored and coached future leaders as an Advisor on the Management Development program.

★ Strategized and executed data-driven sales strategy to penetrate and drive growth within a portfolio of medium, large, and government business accounts with a total annual spend of $5M.★ Cultivated and maintained close, consultative relationships with clients to accurately identify their unique requirements and offer custom technical solutions, applications, and wireless services, resulting in a critical competitive advantage for AT&T.★ Partnered with clients to identify key opportunities for cost reduction/efficiency improvement and develop technical solutions accordingly, maximizing business value and ROI for clients.

★ Delivered strategic guidance and training/coaching for team members (including side-by-side sales tactics and role-play exercises) to improve their sales skills while continuously monitoring performance and providing direct feedback.★ Built robust customer relationships and secured new business opportunities to achieve 120% of sales goals, resulting in MVP and Gold Summit awards.

★ Managed all aspects of business development strategies, customer service, and day-to-day store operations as the Store Manager on Duty (whenever store management was not present). ★ Executed sales plans and consistently exceeded quotas, resulting in a #1 rank in mobility sales and #2 in corporate business sales within a 5-store area for Q1 and Q2 2014 as well as a #6 ranking (out of 73 sale consultants) for Q1 and Q2 2015.

★ Spearheaded operational management of the UK border at Heathrow Airport in London and the UK Control Zones in France, involving oversight of a 200-member team of officers, cross-functionally collaborating with key government agencies.★ Oversaw all post-training staff development and management, including deployment of staff to required areas (based on analysis of operational needs) and implementation of robust internal protocols and operating procedures. ★ Monitored decisions made by Border Force staff, with a focus on ensuring that any refusal of entry to the UK was accurate, fair, and compliant with relevant customs and border protection legislation.★ Developed an extensive network of partnerships with internal and external stakeholders to seamlessly execute Border Force business, including liaising with commercial carriers at the airport and seaports to remove inadmissible passengers.★ Served as the Communication and Police Lead for Border Force South as well as the Forgery and Intelligence Lead, collaborating with the UK Forgery Unit and Airline Liaison Network. ★ Led the implementation of new technologies, systems, and organizations to strengthen border protection capabilities, including the Immigration Fingerprint Bureau, Police National Computer Database, and Omnibase passport system.★ Directed the implementation and day-to-day management of all border IT systems for the 2012 London Olympics, resulting in a Ministerial Award from the Prime Minister of the UK.

Assessing eligibility for passengers to enter the United Kingdom by conducting interviews to test credibility.Review applications for entry under visitor, student, worker, asylum, marriage and dependent categories for entry to the United Kingdom.Forgery and Intelligence officer trained to assess passports, currency and government issued identity cards.Line management for Assistant Immigration Officers.

Assist Immigration Officers with processing of passengers seeking entry to the United Kingdom.Work with airlines and partners with the processing of passengers refused entry to the United Kingdom.Conduct baggage searches, fingerprint and arrange for removal of passengers from the United Kingdom.

★ Assess visa application for Pakistani Nationals wishing to travel to the United Kingdom for tourism, education, employment and settlement. ★ Review the eligibility of application and test credibility of each case independently.★ Represent the United Kingdom Government overseas as part of the Young Diplomates Association.