Brandon Key Email & Phone Number

Boston, MA, US

Paris, Île-de-France, FR

Dedicated and results-oriented Customer Success Manager with a proven track record of nurturing the entire customer lifecycle, from onboarding to ongoing support, while ensuring unparalleled customer satisfaction. Skilled in proactive issue identification and resolution, cross-functional collaboration, and driving continuous improvement initiatives to.

Amsterdam, NL

• Sole pioneer of SE role, department, and team. In collaboration with sales, marketing, and product teams, crafted custom platform demonstrations for enterprise prospects. Developed and spearheaded various pilot.
• Authored strategy, program, and metrics to deliver a 40% conversion rate, Pilot (P.o.C.) to full contract.
• Developed new SE department, hiring and training new sales engineering team.
• Architected Salesforce dashboards and reports by department/role metrics for C-suite exposure to results and conversions.

Amsterdam, NL

• SME for creating/renewing SaaS implementation programs. Managed complex and rich books of business across a collection of verticals such as Telecom, CPG, Manufacturing, Healthcare, and SaaS/Tech. Guided Win/Loss.
• In response to the COVID-19 pandemic, created and managed a free HR tool for approximately 150 businesses to gauge the well-being and satisfaction of their employees during the onset of the crisis. Converted 4% to full.
• Teamed up to revamp and standardize the implementation process reducing project timeline by approximately 60%.
• Increased inbound leads via bi-weekly open demo webinars co-hosted with CEO; Marketed to over 25,000 contacts, monthly.Aided in the revamp of new customer implementation process resulting in a NPS increase of 48% over.
• Hosted regular open-demo webinars and showcased product benefits during pre-sales activity across the Americas and EMEA, aiding in significant growth in ARR/CV. Attendance conversion rate has been ~6%
• Customized software platform for enterprise-level live-demos and CEO-led academic speaking events resulting in a 40% conversion rate

Boston, Massachusetts, US

• Collaborated across all departments to design a repeatable implementation process that aligned with the company's SaaS model. Simultaneously managed multiple large-scale implementations across the Americas, EMEA, and.
• Created and standardized a streamlined implementation process within first 6 months, decreasing average implementation lifecycle by 85% (from 13 months to 60 days) over the first 2 years.
• Developed a resource calculating tool for standardized and scalable pricing calculations and IRS GAAP standards compliance.
• Created automated reporting dashboards saving up to 40 hours per week of manual labor, increasing productivity for over 20 contributors. In addition, the introduction of realtime metrics increasing transparency for.
• Led a cross-departmental initiative to reduce software release schedules, leading to a schedule reduction of over 65%.

Stockholm, Stockholm, SE

• Partnered with clients to develop user-data storage solutions and policies. Executed new-client program strategies, implementations, and installations in line with our "land and expand" engagement approach. Organized.
• Designed and implemented client-training program and documentation in first 90 days.
• Developed and conducted first TAR and QBR increasing renewal/retention by 25% and expansion by 30%.
• Led all communications with Spanish-speaking clients, including pre and post-sales activities, implementations, and on-going client services. Helped secure international government and infrastructure contracts.
• Performed data storage utilization analysis for clients, reducing client CapEx and OpEx data storage overhead by an average of 30% per year, while ensuring industry compliance.

Cupertino, California, US

• Provided frontline customer support at the Genius Bar, including hardware and software troubleshooting, diagnosis and repair. Oversaw visual merchandising execution. Trained and mentored employees in all aspects of.
• Chosen to launch Apple's first Spanish retail store. Trained over 200 employees in Barcelona, Spain over five weeks.
• As the sales lead for 60+ sales specialists, consistently exceeded sales goals by an average of 25%, winning multiple market-level awards.
• As the Genius team mentor, utilized previous year traffic trends to create a new, more efficient scheduling process. In conjunction with reorganizing workflow and role assignments, decreased in-store repair.

Boston, MA, US

This company was a start-up, dedicated to rail travel in Europe, Japan & Australia. There, I edited, revised, and updated globally distributed publications and press releases. We created & managed various databases of business and consumer clients, affiliates and partners. I helped to devise, design and write the company’s first internal newsletter. I.

US

At the “The Rock of Boston” I produced multiple on-air radio broadcasts, adhering to weekly play list and advertising-traffic. I promoted the station and affiliated clients at various venues and settings. Controlled and directed music played at on-site promotions for different audiences. In addition, I prepared re-caps for clients to report on event.

Ba, Mass Communication/Media Studies

Bachelor'S Degree, Spanish Language And Literature