Formulated and implemented tailored treatment plans with patient psychosocial functioning and needs evaluation.• Conducted initial assessments of clients' situations to determine needs and goals.• Coordinated care with interdisciplinary team and community contacts to promote successful disposition plans and continuity of care.• Provided assistance and advocacy to patients in obtaining financial resources and government entitlements.• Help members find resources (housing, food, school, etc.)• Used medical software programs to document patient care.• Kept client and family members informed about care plans.• Coordinated effective interdepartmental collaboration through open communication between medical staff.• Increased client treatment options, connecting with available community resources or state-funded programs to coordinate services.• Developed and maintained community relationships to support client referrals.• Maintained updated knowledge of medical and mental health diagnoses, disabilities, treatment procedures, common medications and side effects and medical terminology.

• Organized and implemented an outside COVID clinic for patients coming into urgent care.• Routed messages, coordinated appointments and directed personnel to various departments.• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data.• Answer multi-line phones.• Process payments from patients for co-pays and uninsured visits• Provide patients with support and guidance as needed• Schedule appointments• Register and process patients• Handle insurance and authorization verification.• Set up patient appointments with timely benefits verification, referral processing and insurance authorizations.• Oversaw front desk operations to maintain lobby, check in patients and coordinate general office reception.• Signed eligible patients up for Medicaid and obtained reimbursements for services.• Educated medical staff and patients by developing informational materials.

Answer calls from customers inquiring about products and services offered by clients• Input all customer information into computer system keeping confidentiality in mind at all times• Helped customers navigate store, complete sales and process returns.• Created great customer experiences with personalized sales support.• Promoted products by tracking offerings and prices.• Processed payments quickly to keep customer flow moving.• Resolved customer concerns using strong communication and conflict management skills.• Met and exceeded sales quotas.