Keyla Gonzalez Email & Phone Number

Cambridge, Massachusetts, United States

• Design, development, source, and delivery of site training program content, instructional tools,and hands on exercises, including computer-based training.• Provide key performance indicators to site leadership team. Collect and provide trending data fortraining.• Create and Maintain training history for site.• Interact with project teams and cross-functional groups on training needs.• Set the direction for the preparation and means of delivery for regular training.• Develop criteria for evaluating effectiveness of training activities. Ensure that trainingeffectiveness assessments are timely and visible to the site.• Develop and maintain procedures that govern the training function. Ensure programs and trainingprocedures are current with industry standards.• Work with the site management to evaluate training needs, and participate in the developmentand delivery of training materials. Lead the development of tests, participant materials and visualaids as required.• Participate in the delivery of new hire training and identify needs/solutions for ongoing training• Manage course evaluations and other training effectiveness tools (instructor feedback, in classevaluations, exams, etc.).• Manage the maintenance of personnel training files.• In partnership with functional areas, develop training materials, and knowledge assessments, forarea SOPs.• Develop, maintain, and continuously improve site training program, including conductingeffectiveness checks to ensure program applicability

Cambridge, Massachusetts, United States

• Design, development, source, and delivery of site training program content, instructional tools, and hands on exercises, including computer-based training. • Present training metrics• Identify and work to address training compliance gaps• Evaluate training needs and participate in the development and delivery of training materials. Lead the development of tests, participant materials and visual aids as required. • Represent Training and provide data for internal and external regulatory audits.• Ensure Training Program maintains regulatory compliance.• Set the direction for the preparation and means of delivery for regular training.• Develop and maintain procedures that govern the training function.

North Reading, Ma

• Assisted in the development of a formalized Train-the-Trainer program for Regional Maintenance Engineers.• Managed logistics for onsite training• Automated and expanded reporting capabilities by developing training dashboard using Tableau.• High Customer service, servicing as single point of contact to over 2000 end users with understanding of required courses, policy requirements of company, and completion of courses in LMS.• Developed ticketing system using SIM to manage request from end users.• Managed over 60 curriculums and 600 learning assessments, and 50 surveys including in eight different languages.• Developed processes for localization of certification programs• Upload, assign, build and edit curriculums in KNet- Learning Management System (LMS)• Coordinated, trained and monitored data entry with region trainers and assisting in end user training of LMS.

Boston, Massachusetts

-Works with the Training Coordinator to manage all aspects of the training schedule.-Enters course and creates classes in the LMS ensuring accuracy of site training schedule andCredentialed Trainer assignments/schedules, seeking assistance as needed.- Works with Training Coordinator to facilitate the collection/update/maintenance of course descriptions and course catalogs to be shared with sites and entered into LMS-Works with site staff to resolve any registration or class issues in a timely manner-Coaches site staff (implementation and post-live) on the proper use of the LMS as it relates to the PeC project-Runs reports to help sites ensure all users are assigned or reassigned to classes-Assists with the posting and tracking of training documentation on PeC website and other locations identified as needed- Assists with the creation of training presentations needed across the program as needed for project status or site specific presentations on training- Assists in fostering collaboration across and between clinical and revenue cycle training teams, sites, Accenture and Epic.-Facilitate and ensure that work assignments are completed in accordance with an established project timeline.

Greater Boston Area

- Support separate workgroups that form to develop specific aspects of the program: clinical model, information systems, network development, etc.- Analyze data related to this program to understand service utilization and costs.- Maintain confidential work relationships in the performance of assigned duties; handles confidential information with discretion- Handles internal and external customers at all levels and resolves problems.- Assists with the submission of progress reports, proposals, and presentations.- Assists with general office duties as requested- Work on multiple projects for multiple stake holders concurrently- Strong project management and customer service skills

Greater Boston Area

To provide a single point of contact for questions, problem solving, and access to care, for all involved in CCA members’ care