Keyla Gonzalez Email & Phone Number

Cambridge, Massachusetts, United States

• Design, development, source, and delivery of site training program content, instructional tools,and hands on exercises, including computer-based training.
• Provide key performance indicators to site leadership team. Collect and provide trending data fortraining.
• Create and Maintain training history for site.
• Interact with project teams and cross-functional groups on training needs.
• Set the direction for the preparation and means of delivery for regular training.
• Develop criteria for evaluating effectiveness of training activities. Ensure that trainingeffectiveness assessments are timely and visible to the site.

Cambridge, Massachusetts, United States

• Design, development, source, and delivery of site training program content, instructional tools, and hands on exercises, including computer-based training.
• Present training metrics
• Identify and work to address training compliance gaps
• Evaluate training needs and participate in the development and delivery of training materials. Lead the development of tests, participant materials and visual aids as required.
• Represent Training and provide data for internal and external regulatory audits.
• Ensure Training Program maintains regulatory compliance.

North Reading, MA

• Assisted in the development of a formalized Train-the-Trainer program for Regional Maintenance Engineers.
• Managed logistics for onsite training
• Automated and expanded reporting capabilities by developing training dashboard using Tableau.
• High Customer service, servicing as single point of contact to over 2000 end users with understanding of required courses, policy requirements of company, and completion of courses in LMS.
• Developed ticketing system using SIM to manage request from end users.
• Managed over 60 curriculums and 600 learning assessments, and 50 surveys including in eight different languages.

Boston, Massachusetts

-Works with the Training Coordinator to manage all aspects of the training schedule.-Enters course and creates classes in the LMS ensuring accuracy of site training schedule andCredentialed Trainer assignments/schedules, seeking assistance as needed.- Works with Training Coordinator to facilitate the collection/update/maintenance of course descriptions and.

Greater Boston Area

- Support separate workgroups that form to develop specific aspects of the program: clinical model, information systems, network development, etc.- Analyze data related to this program to understand service utilization and costs.- Maintain confidential work relationships in the performance of assigned duties; handles confidential information with.

Greater Boston Area

To provide a single point of contact for questions, problem solving, and access to care, for all involved in CCA members’ care