Keyla Sofía Baptista Bastos Email & Phone Number

Santiago De Compostela, Ga, Es

At Hanseatic Connect, a global recruitment leader specializing in the healthcare and tourism sectors, I strategically led recruitment efforts in Latin America, driving exceptional results:✨ Developed and implemented innovative recruitment strategies, hiring over 80 high-quality talents within a year.📚 Created a Integration Manual recognized by the German Federal Employment Agency, facilitating the successful integration of international talents.🤝 Established productive… Show more At Hanseatic Connect, a global recruitment leader specializing in the healthcare and tourism sectors, I strategically led recruitment efforts in Latin America, driving exceptional results:✨ Developed and implemented innovative recruitment strategies, hiring over 80 high-quality talents within a year.📚 Created a Integration Manual recognized by the German Federal Employment Agency, facilitating the successful integration of international talents.🤝 Established productive relationships with educational institutions and authorities in Mexico, Colombia, and Portugal, expanding the recruitment reach.💬 Provided comprehensive guidance to candidates, increasing the retention rate from 50% to 75% and maintaining proactive communication for a positive experience.🎯 Achieved 100% of the company's hiring goals, both in quantity and quality.💡 Implemented multi-channel and technological strategies to identify potential candidates and enhance process efficiency.📝 Managed administrative tasks and served as a dedicated consultant for hired candidates, providing full support.Additionally, I committed to:🌟 Strengthening Hanseatic Connect's employer brand by crafting and revising job descriptions to attract top-tier talents.📊 Implementing tools and tracking processes for selected candidates and interesting profiles, ensuring a continuous flow of qualified talents.🤝 Establishing a follow-up procedure for candidates in difficult or delicate situations, ensuring comprehensive support throughout the hiring process.With a focus on results, innovation, and dedication, I contributed to Hanseatic Connect's success. Show less

At Ingredion, a leading company in the processing and refining of corn-based food, I served as a Learning Services Analyst, focused on the strategic development of learning programs for Brazil:✨ I designed and developed innovative and effective learning experiences, creating customized content and materials to support the acquisition of critical skills. I developed over 8 training projects according to identified needs, achieving 100% of the company's training objectives.🤝 I… Show more At Ingredion, a leading company in the processing and refining of corn-based food, I served as a Learning Services Analyst, focused on the strategic development of learning programs for Brazil:✨ I designed and developed innovative and effective learning experiences, creating customized content and materials to support the acquisition of critical skills. I developed over 8 training projects according to identified needs, achieving 100% of the company's training objectives.🤝 I closely collaborated with learning leaders in manufacturing, HR business advisors, and business units to identify learning needs, especially regarding compliance and technical training within plant operations.🎯 I set clear goals and outcomes for learning programs.💼 I effectively supervised the selection of learning providers, managing preferred vendor lists, and optimizing assessment and engagement processes with vendors.📊 I compiled, meticulously analyzed, and reported metrics assessing the impact of learning initiatives on key business performance indicators.🔄 I proactively managed learning content, ensuring a timely response to requests for new content and updates.🌐 I identified opportunities to enhance online and digital learning experiences, consistently improving the learning process.🔼 I increased the availability of courses in Portuguese within the platform.With a focus on innovation, collaboration, and continuous improvement, I contributed to the success of learning programs at Ingredion, strengthening the professional development of employees in Brazil. Show less

At the University Center for Health Sciences (CUCS), I strategically led the Liaison Unit, promoting outstanding results:✨ I created and consolidated the Liaison Unit by developing strategic partnerships between the university, government, economic, and social sectors, facilitating the active transfer of research results for social benefit.📚 I supervised internship agreement management, fostering productive partnerships between the center and various entities in the public and… Show more At the University Center for Health Sciences (CUCS), I strategically led the Liaison Unit, promoting outstanding results:✨ I created and consolidated the Liaison Unit by developing strategic partnerships between the university, government, economic, and social sectors, facilitating the active transfer of research results for social benefit.📚 I supervised internship agreement management, fostering productive partnerships between the center and various entities in the public and private sectors. During my tenure, over 300 agreements were created.🤝 I successfully organized and led job events, including job fairs and global recruitment events, thus facilitating talent acquisition.💬 I maintained effective communication channels to support the center's objectives and provided comprehensive guidance to students and professionals, promoting a positive experience in the university setting.🎯 I achieved 100% compliance with liaison objectives, ensuring the quality and quantity of established partnerships.💡 I implemented strategies to identify potential collaborations and improve the efficiency of liaison processes.🚀 I designed, conceived, created, and organized successful high-impact events aimed at promoting innovation and entrepreneurship.📊 I implemented tools and processes for goal creation and analysis to evaluate unit performance and ensure continuous improvement.Additionally, I committed to:🌟 Strengthening institutional image by creating and revising descriptions of collaboration opportunities.💼 Professional growth and successful employment insertion of graduates.🌱 Social responsibility initiatives, promoting collaboration projects to positively impact society.With a focus on results, innovation, and commitment, I contributed to the success and reputation of the CUCS Liaison Unit. Show less

As an English Language Teacher, I have had the privilege of instructing adults aged 15 and above in various levels of proficiency, catering to beginners as well as those with intermediate and advanced skills. My approach involves tailoring teaching methods to accommodate the unique needs and learning styles of each individual student, ensuring an inclusive and effective learning experience.💡 Designing and implementing customized lesson plans and teaching strategies to address the… Show more As an English Language Teacher, I have had the privilege of instructing adults aged 15 and above in various levels of proficiency, catering to beginners as well as those with intermediate and advanced skills. My approach involves tailoring teaching methods to accommodate the unique needs and learning styles of each individual student, ensuring an inclusive and effective learning experience.💡 Designing and implementing customized lesson plans and teaching strategies to address the diverse learning objectives of adult learners.📚 Creating engaging and interactive learning materials, activities, and resources to support lesson delivery and enhance comprehension.📝 Recording and monitoring student attendance to ensure consistent participation and engagement in learning activities.📊 Administering examinations and assessments to evaluate student progress and proficiency levels accurately.💬 Providing comprehensive feedback and guidance to students, offering constructive criticism and suggestions for improvement to facilitate continuous learning and development. Show less

During my time as Corporate Training Manager at HP, I successfully led training programs in multiple regions.✨ I coordinated training programs in various regions, including curriculum planning, resource allocation, and logistical management for areas such as Indigo, Scitex, and Design Presses in the USA, Latin America, and Brazil.📚 I diligently managed student progress tracking and certification processes, resulting in a 60% increase in the course certificate attainment… Show more During my time as Corporate Training Manager at HP, I successfully led training programs in multiple regions.✨ I coordinated training programs in various regions, including curriculum planning, resource allocation, and logistical management for areas such as Indigo, Scitex, and Design Presses in the USA, Latin America, and Brazil.📚 I diligently managed student progress tracking and certification processes, resulting in a 60% increase in the course certificate attainment rate.📊 I prepared financial reports, including managing training payments and validating purchase orders, ensuring efficient financial management of the program.💼 I led the migration of training data to a new HR tracking program, ensuring a smooth transition and effective information management.📝 I streamlined program administration through administrative functions such as course scheduling and post-training follow-up to ensure success.💬 I supervised communication related to training, promoting productive learning environments and reducing training issue resolution time by 40%.🎯 I led the training team, achieving 100% of the objectives set for this area of the institution.In this experience, I committed to:🌟 Effective leadership in coordinating training programs in various regions, ensuring excellence in planning, resource allocation, and logistical management.💼 Diligent supervision of student progress and certification processes.🌱 The growth and development of the training team.With a focus on efficiency, strategic management, and effective leadership, I contributed to the success and growth of corporate training programs at HP. Show less

As a Sales Executive specializing in the Brazilian market, I excel in driving revenue growth and fostering enduring client relationships through strategic sales initiatives.Key Responsibilities:🎯 Market Development: Identify and acquire new clients💬 Client Engagement: Provide technical support and guidance to clients and end-users, ensuring optimal product utilization and satisfaction.📊 Logistics Coordination: Manage customs documentation for smooth import and export… Show more As a Sales Executive specializing in the Brazilian market, I excel in driving revenue growth and fostering enduring client relationships through strategic sales initiatives.Key Responsibilities:🎯 Market Development: Identify and acquire new clients💬 Client Engagement: Provide technical support and guidance to clients and end-users, ensuring optimal product utilization and satisfaction.📊 Logistics Coordination: Manage customs documentation for smooth import and export processes, ensuring compliance and efficiency.📈 Sales Promotion: Develop and execute strategies to promote sales and introduce new products, leveraging market insights and trends. Show less

As an Administrative Assistant, I coordinated various tasks and provided comprehensive support in organizing corporate events and meetings.Key Responsibilities:📋 Coordinating administrative tasks related to the activities of the Colombia - Portugal Chamber of Commerce, including the visit of the President of Colombia in Lisbon.🎉 Organizing events related to the visit of the President of Colombia, providing comprehensive logistical support.💼 Creating and managing company… Show more As an Administrative Assistant, I coordinated various tasks and provided comprehensive support in organizing corporate events and meetings.Key Responsibilities:📋 Coordinating administrative tasks related to the activities of the Colombia - Portugal Chamber of Commerce, including the visit of the President of Colombia in Lisbon.🎉 Organizing events related to the visit of the President of Colombia, providing comprehensive logistical support.💼 Creating and managing company databases.🤝 Assisting in the organization of corporate events and meetings, ensuring a high level of efficiency and attention to detail.🌐 Translating documents between Spanish and Portuguese.📂 Organizing technical and management documentation for the company. Show less

As a Customer Service Representative at HouseTrip, I was responsible for providing exceptional support to customers in multiple languages and ensuring their satisfaction. Key Responsibilities:✉️ Accepting inquiries from customers and providing accurate follow-up via email and phone in English, Spanish, and Portuguese, maintaining a customer satisfaction index of over 93%.💬 Responding promptly to routine customer inquiries regarding HouseTrip products and services.🔄… Show more As a Customer Service Representative at HouseTrip, I was responsible for providing exceptional support to customers in multiple languages and ensuring their satisfaction. Key Responsibilities:✉️ Accepting inquiries from customers and providing accurate follow-up via email and phone in English, Spanish, and Portuguese, maintaining a customer satisfaction index of over 93%.💬 Responding promptly to routine customer inquiries regarding HouseTrip products and services.🔄 Following up with customers to ensure high-level satisfaction and identify future requirements.📞 Handling all inbound phone calls in a professional manner.🚨 Identifying and escalating priority issues to prevent customer and operational impact. Show less

During my internship as an International Officer at FCUL, I supported the management and organization of student exchange programs and performed various key responsibilities:🔄 Supporting the management and organization of student exchange programs (Erasmus, Leonardo da Vinci, IAESTE), including formulating the application of the Faculty of Sciences for the Leonardo Da Vinci Programme.👥 Reception of international students providing assistance during the integration process to the… Show more During my internship as an International Officer at FCUL, I supported the management and organization of student exchange programs and performed various key responsibilities:🔄 Supporting the management and organization of student exchange programs (Erasmus, Leonardo da Vinci, IAESTE), including formulating the application of the Faculty of Sciences for the Leonardo Da Vinci Programme.👥 Reception of international students providing assistance during the integration process to the University and to a new country.📧 Responsibility for external communications of the international office.📝 Management and preparation of applications from Portuguese students to foreign universities.🌍 Analysis and dissemination of job and internship offers received.📊 Basic administrative tasks. Show less

During my time as a bookseller at FNAC, I performed various responsibilities related to book sales and customer service.Key Responsabilities:👥 Attending People.📚 Information about books.📈 Implementation of the Company’s Marketing Strategy (promotions, top of the most books, display of books).

During my Leonardo da Vinci internship at Devalar – European Consulting, I provided support in the formulation and management of European and international cooperation programs, as well as in various administrative tasks.Key Responsabilities:🔄 Support of the formulation and presentation of European and International Cooperation Programmes and the management of European and International Cooperation Programmes, including Intelligence Energy Europe, Youth in Action and SUDOE… Show more During my Leonardo da Vinci internship at Devalar – European Consulting, I provided support in the formulation and management of European and international cooperation programs, as well as in various administrative tasks.Key Responsabilities:🔄 Support of the formulation and presentation of European and International Cooperation Programmes and the management of European and International Cooperation Programmes, including Intelligence Energy Europe, Youth in Action and SUDOE Programmes.📄 Preparation of documentation and elaboration of reports related to European or international cooperation Programme initiatives and calls for proposals.🔍 Research on relevant issues and legislation related to the formulation of European and International Cooperation Programmes.👥 Collaborate with the technical team in charge of European and International Cooperation Programmes.📊 Basic administrative tasks.📂 Organize company’s technical and management documentation.📧 Responsibility for external communications. Show less

Master In International Relations - Business Internationalization, International Relations

🔍 Key Courses: International Marketing Business Strategy and Management International Political Economy International Cooperation.

Degree In European Studies, European Studies

🔍 Key Courses: International Law Judicial System of the European Union Social and Political Philosophy Economic and Social Policy.