Keyla Tobe Email & Phone Number

Ohio, United States

• Coach partners and managers on business development best practices to attract new clients. Develop action plans and ensure completion.
• Serve as a trusted advisor to Blue Partners and Managers through understanding. Client needs and healthcare industry trends.
• Collaborate with marketing team to develop and implement campaigns for client acquisition.
• Support sales efforts by aiding in the negotiating and closing contracts to drive revenue growth.
• Conduct thorough data based market analysis to identify potential clients and emerging trends

Columbus, Ohio, United States

As a Global Business Development Manager I had the opportunity to partner with owners of independent private optometry practice locations. I was able to build deep, long lasting relationships and influence purchasing behaviors to meet sales objectives. I was able to exceed retention goals by 46% in Q2 of 2024. I enjoyed leading a team of 10 reps to ensure.

Columbus, Ohio Metropolitan Area

• Established relationships with account decision makers through routine calls. Became an expert in assigned region on VSP plans, programs and products.
• Evaluated key account interactions with VSP to identify opportunities, increase efficiency and enhance overall satisfaction. Proactively partnered with key practices acting as a trusted adviser.
• Researched, analyzed, and resolved problematic issues and offered solutions that supported a balance in VSP’s interests while respecting customer needs. Escalated provider issues to the appropriate business partners.
• Provided educational content and support as needed to key practices to further engage the audience with VSP and to deepen understanding of VSP products and services.
• Used proprietary data and reports to consultatively create customized plans and strategies for accounts.
• Communicated VSP’s strategic direction and relevance to practices proactively and reactively.

Columbus, Ohio Metropolitan Area

• Developed and conducted webinar training sessions for new providers as part of the onboarding process. Through a regular call cycle, managed the accounts relationship with VSP over their first year as a network.
• Partnered with Regional Account Managers (RAMs), to provide training support, including attending conventions and other events.
• Assisted with the hiring of contract employees while fully leading their training plan.

Columbus, Ohio Metropolitan Area

• Responsible for completing recredentialing of doctors in eight states.
• Responsible for the maintenance of VSP’s network through processing doctor changes, including: changes in address, Tax I.D. information, doctor name changes, additional office requests, and payment method changes.
• Ensured ownership requirements are met.
• Supported organizational and divisional goals by leading project teams from beginning stages through the project’s completion.
• Created professional presentations presented to all levels of staff, including the Director of Provider Services.

Columbus, Ohio Metropolitan Area

• Built relationships with VSP policy holders, doctors, and clients in an inbound call center environment.
• Subject knowledge in plans, products, services, policies and procedures for billing, and resolving customer complaints and grievances.
• Provided support to other CSR’s contacting the Senior Support line during their phone calls as a back-up Support Queue Representative.
• As a Quality Mentor, monitored calls of newly hired Customer Service Representatives, provided feedback to management, and answered questions while sitting side-by-side with the CSR.

Master'S Degree, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General