Keyna Thomas Email & Phone Number

Responsible for providing grant management expertise to assist with developing a grant funding pipeline, organizing within a project management application deadlines in both pre-award and post award phases, monitoring project timelines, and providing support to departments to ensure deliverables and outcomes are achieved. Provide support to the Project Manager and Advancement team to plan and facilitate events, projects, and to assist with development and reporting on department goals that align with the agency mission to “empower families to achieve economic security by eliminating barriers and creating opportunities.”

Fitchburg, Massachusetts, United States

Responsible for grant activities pertaining to Federal Transit Administration andMassachusetts Department of Transportation awards, plus several additional sources. Accomplishments overthe past 10 months include the following:● Improved process for closing Federal and discretionary grants ● Reorganized communications regarding quarterly Federal grants reporting● Organized from start to finish update of the Public Transportation Agency Safety Plan● Updated and set the agency’s three-year Disadvantaged Business Enterprise Goals● Assisted Administration with developing and submitting the agency’s Capital Improvement Plan forinclusion in the FY2025-FY2029 State Transportation Improvement Plan. Total budget including operating expenses exceeds $10M per year. Capital projects total approximately $2M per year, including rolling stock purchases/procurements● Collaborated with the Montachusett Metropolitan Planning Organization to amend and adjust projects● Applied for and secured grant funds of $100,000 for a major study to be conducted by UMassBoston’s Gerontology Department● Led a team to submit a winning application for grant funds of $40,000 for marketing and outreachactivities to increase community knowledge of available services● Submitted applications for using Federal Transit Administration funds using web-based system, resulting in formula funds in excess of $3M becoming available for reimbursement of expenses● Applied for MassDOT’s MAP fund for vehicle replacements; also submitted the agency’s vehicle replacement purchase using previously awarded funds in coordination with the Maintenance Manager and the Director of Operations.● Wrote and edited grant applications totaling $900,000 for MassDOT’s Regional Transit Innovation Program● Sought and presented options to Administration for potential program and capital project grants● Partnered with Director of Brokerage to write a compelling region-specific foundation grantapplication

Massachusetts

Supported three Behavioral Sciences undergraduate degree programs, three Graduate programs and 17full-time faculty, including the department chairperson. Duties included:Facilitated submission of schedulesfrom each major and entered data specific to course offerings into university software programs (EMS) withthe highest degree of accuracy. Similar duties performed in the Computer Science department; transfer wasbased on University need. Additional tasks completed:● Maintained records for 300+ students as it applied to advising and degree changes or additions● Completed administrative tasks for the program chair, including calendar scheduling, deadlinetracking, correspondence development, and information dissemination to other faculty members andpersonnel● Drafted budget documents for funding requests for two programs; entered budget information intotheuniversity financial database (Banner); initiated and tracked all spending and incoming funding,including three grant-funded programs● Managed a busy, multi-major department, including maintaining supplies and office equipment and event planning● Onboarded and welcomed new faculty; scheduled access to university resources, as well as providedan overview of university processes, important contacts, and building areas

Massachusetts

● Managed monthly schedule for data reporting and entry for six case managers and over 115 clients.● Scheduled and created agendas and materials for weekly staff meetings and client care meetings, bi-weekly software update meetings, and monthly safety meetings.● Communicated with internal and external stakeholders, including CEO, Director, Program Coordinator, and staff to ensure workflow consistency; externally, Department of Developmental Services coordinators, house managers, and client guardians to maintain accurate and often sensitive client data.● Maintained all client files with appropriate documentation to be audited annually.● Contributed and implemented ideas to streamline processes and procedures to incorporate cost-saving measures.

Fitchburg, Ma

• Organized and maintained Superintendent-Director’s calendar and provided schedule updates daily. • Drafted and proofed correspondence to be shared by Superintendent-Director. • Served as the single point of contact for the Superintendent-Director's office, appropriately routing calls and assessing urgency on a case-by-case basis. • Drafted and managed distribution of meeting agendas and materials to a 22-member School Committee and eight subcommittees.• Performed new hire on-boarding duties, including interview scheduling, CORI checks, and contract administration.

Fitchburg, Ma

Performed administrative duties for one or more grant directors, supporting grants ranging from 100K to 2M, primarily related to continuing education for teachers and administrators. Duties included event coordinating, marketing courses and offerings, budget tracking, developing spending projections, and providing program enrollment support.

Shirley, Ma

Provided excellent customer service, sharing information with clients regarding policy enhancements and company discount programs to meet and exceed retention and new business goals. Managed the transfer of 1,000+ insurance policies from one company to another, exercising care that policies were accurate and that coverage was comparable to clients' previous policies. Assisted walk-in and telephone clients with claims and billing, as well as problem resolution.

Serviced accounts for 1,100+ clients, and regularly exceeded new business and client retention goals. Worked for clients to resolve concerns, posting all client interactions in online client record application. Performed annual account reviews for all clients to check for accuracy, coverage gaps and potential savings. Participated on the agency's Communications Committee to draft marketing and informational correspondence for use agency-wide.

Shirley, Massachusetts

Developed sources and material for newspaper publication for two towns, to create up to 10 news and feature stories per week. Collaborated with the managing editor, copy editors and other writers to develop engaging and accurate content each week, to include photos when needed.