Keynone Taylor Email & Phone Number

Bethlehem, PA

Provide onsite and remote diagnostic/repairs for PC and LAN issues with desktops and laptops computers for existing offices, I also install/move/remove PC's and software for new offices and offices that move or close. I image machines as necessary for deployment, as well as send machines off for repair.

Hellertown, PA

- Perform periodic software updates, hardware upgrades, and diagnostics and repairs on small office network with 4 PC's and a server. - Consult on any new software or hardware purchases for this company. - Maintain file server onsite.

Bethlehem, Pennsylvania

Assisting with a major software migtration, from the inventory of the current pc's, through the replacement of obsolete machines all the way through rollout and training.

King Of Prussia, PA Mcelhattan, PA, Lock Haven, PA, Hazleton, PA, Lewistown, PA

I assisted in imaging and deployment of over 200 desktop and laptop computers migrating from WIndows XP to Windows 7 in 5 different locations in PA - King of Prussia, McElhattan, Lock Haven, Hazelton, and Lewistown, traveling to each location from my home.

Lansdale, PA

Provided second level support for Internet/MPLS/Telecom issues. Determining if equipment needed to be replaced, configuring replacement equipment, dispatching field technician to do on-site diagnostic/repair and replacement if necessary, then verifying the repair. Escalated trouble tickets to other departments or Carriers, as necessary, to address.

Lansdale, PA

- Diagnose and address/repair /T1/T3/TLS/Fiber connections- Diagnose/repair/escalate hosted email issues- Diagnose/repair/escalate hosted website/webserver issues- Troubleshoot/Diagnose issues with equipment in the Central Offices- Address and Escalate issues w/connections to our CO's with the Circuit Provider- Order/Assign equipment for deployment to the.

Allentown, Pennsylvania Area

Managed Windows 2008 R2 and Red Hat Linux servers in a Datacenter environment

- Provided first and second level support and diagnostics for small to medium size businesses Internet connection. - Created trouble tickets as necessary to address customersissues. - Contacted customers to give updates on tickets assigned to me and do further troubleshooting with them. - Helped compile information to create training material for.

Allentown, Pennsylvania Area

- Provided basic, intermediate and advanced information and diagnostics to customers for all devices that T-Mobile sells and supports in a way that made them feel glad that they called, and transferred calls to other departments as necessary for issues out of my purview. - Kept accurate report of issues in our billing system, helped determine which issues.

- Fielded calls from customers to provide DSL equipment shipping information, answer customer general questions about equipment, and provide basic tech support. - Routed customer's calls to appropriate departments for any questions that another representative was more trained for. - In between calls, compiled training materials and explanations into an.

- Began employment as a Tech Support Representative providing technical support for common problems with the Macintosh payroll and database software the company created. - Reduced company's cost by using my A+ certification skills to diagnose and fix software problems with work site computers, and recommend upgrades and install them as necessary..

- Diagnosed and repaired hardware problems with the IBM compatible computers, and hardware and software problems with Macintosh computers, printers, monitors and laptops.

- Received training and A+ certification to provide on-site diagnosis and repair of hardware problems with IBM Point Of Sale systems and back office systems.- Provided warranty service for HP, Apple, Compaq, Acer, and Packard Bell pc's, and HP, Lexmark, Epson and Apple printers in businesses and homes within a ten thousand square mile area.

- Provided basic to intermediate phone support for clients ranging from home office employees to field laptop users and restaurant managers on their Point of Sale systems, and office pc's. - Assisted co-workers learning new software tools provided to help makeour job easier. - Learned enough about the systems to provide solutions for many problemsnormally.

Associate Degree, Business Administration; Information Systems

Associate Degree, Network System Administration

Computer Science