Keyon Dean Grant Email & Phone Number

Bermuda

Bermuda

Focusing on the design, implementation and on-going support services for the solutions within CCS Group Ltd.'s Network, Security & Unified Communications divisions.

Bermuda

Primary ResponsibilitiesForged productive, professional relationships with customers to gather information, understand critical business processes, and develop in-depth understanding of solution requirements.Produced and documented solution designs and network topology diagrams for customers.Developed customer-based solutions using products and services, while factoring budget, supporting industry leaders like Cisco, Microsoft and Avaya.Provided complete details to Sales… Show more Primary ResponsibilitiesForged productive, professional relationships with customers to gather information, understand critical business processes, and develop in-depth understanding of solution requirements.Produced and documented solution designs and network topology diagrams for customers.Developed customer-based solutions using products and services, while factoring budget, supporting industry leaders like Cisco, Microsoft and Avaya.Provided complete details to Sales which included bill of materials, benefits, and functionality of proposed solution.Assisted in the design of networks, services and systems architecture, as well as facilitated development and integration of overall solutions.Developed technical training for Support engineers and Sales on products and use cases.Delivered consistently stellar post-implementation customer training and support. Show less

Kingston, Jamaica

Primary ResponsibilitiesImproved methods to configure, install and troubleshoot software, computers, peripheral and network equipment.Maintained numerous IOJ’s servers, computers, and Active Directory; managed/maintained access, availability and security of the network; provided the best possible IT support, consultation and training for IOJ projects.Used software solutions to maintain database backups and perform recovery of systems and equipment.Designed innovative… Show more Primary ResponsibilitiesImproved methods to configure, install and troubleshoot software, computers, peripheral and network equipment.Maintained numerous IOJ’s servers, computers, and Active Directory; managed/maintained access, availability and security of the network; provided the best possible IT support, consultation and training for IOJ projects.Used software solutions to maintain database backups and perform recovery of systems and equipment.Designed innovative web-based applications and concepts for web pages, and updated various web pages for IOJ websites while operating under strict deadlines and heavy workloads.AccomplishmentsHelmed recreation of IOJ’s domain after a fatal server crash, configuring new DNS and DHCP servers as well as the firewall to filter unauthorized traffic and setup newly-acquired antivirus end-point security. Show less

Kingston, Jamaica

Primary ResponsibilitiesMaintained Digicel’s network by investigating and troubleshooting network faults which occurred in Jamaica, Miami, New York and fourteen (14) other Digicel markets; provided support to technical staff.Performed preventative/corrective maintenance and related reporting to exacting standards, including power plant routines and backup on network nodes to ensure proper functionality and availability.Implemented crucial new voice/data circuits for network… Show more Primary ResponsibilitiesMaintained Digicel’s network by investigating and troubleshooting network faults which occurred in Jamaica, Miami, New York and fourteen (14) other Digicel markets; provided support to technical staff.Performed preventative/corrective maintenance and related reporting to exacting standards, including power plant routines and backup on network nodes to ensure proper functionality and availability.Implemented crucial new voice/data circuits for network nodes and performed acceptance testing of newly installed network nodes, and diligently maintained the Customer Service Request (CSR) database.AccomplishmentsPerformed extensive software update installations on Ericsson AXE nodes and chosen to train team members in update procedures; implemented, administered, and maintained the Digicel NOC Server and backup server. Show less

Mona, St. Andrew, Jamaica

Primary ResponsibilitiesCoordinated with diverse staff to assist students and staff with all ICT related issues; updated/maintained servers, databases, printers and all client computers while expertly maintaining the school’s LAN and WAN.Sought as a subject matter expert in active directory, database, server operations & maintenance and webpage design, and dramatically improved customer relations abilities through assisting clients with technical related issues… Show more Primary ResponsibilitiesCoordinated with diverse staff to assist students and staff with all ICT related issues; updated/maintained servers, databases, printers and all client computers while expertly maintaining the school’s LAN and WAN.Sought as a subject matter expert in active directory, database, server operations & maintenance and webpage design, and dramatically improved customer relations abilities through assisting clients with technical related issues. AccomplishmentsInstalled multiple wireless access points (WAP) and antennas to provide students and staff with wireless connectivity. Show less