Keystra Williams Email & Phone Number

I know and explain all of the features on every single vehicle that Lexus produces to every guest who takes purchase of a vehicle. I keep up with the new vehicle tech as released. I go over the owner’s manuals, warranties/maintenance schedule, roadside assistance, along with the actual vehicles, program smartphones to vehicles via Bluetooth, program navigation systems, download Lexus apps onto guests’ phones, photograph guests next to their new vehicles using a company iPad, answer phone calls from guests with questions, schedule appointments for guests via Google Calendar to return for more lessons, and file paperwork with sensitive guest information using regular paper and a company iPad. I make entries about guest’s experience into the CRM/E-Lead software database daily in order for management to track what happened with each guest during their time at the dealership. Lexus has an app that Delivery Specialists use during each delivery that documents the features that a guest has had explained to them during delivery. I take newly purchased vehicles to the detail department so that guests’ vehicles can be cleaned. This saves the sales force time and allows them to stay with their guests while I ensure that the vehicle is detailed. I also register guests with Nitrofill service, which allows us to put fresh nitrogen in tires, and the Subscriber Connect system, which is the Lexus version on OnStar. I save the accounting department time while ensuring that guests have their services turned on in a timely manner. I also travel to guests’ homes to go over features and program their vehicles to their garages, maintaining high levels of customer satisfaction. During our busiest times of the year, I routinely clock 12-13 hour workdays as I explain upwards of ten cars to guests daily. I have a solid working relationship with the entire dealership, and think independently and without direct supervision to resolve issues that may arise with guests.

Fayetteville, North Carolina Area

As a Dining Hall Attendant, I aided with food prep, cleaning the kitchen and dining hall area, serving residents food in the dining hall and in their rooms, and occasionally answering the main facility telephone in th absence of a secretary.