● Business partner responsible to administer key store Human Resources functions and initiatives including payroll, recruiting, staffing, scheduling, on-boarding, benefits, compliance, performance management, employee relations and recordkeeping. ●Lead the talent assessment of the business/sales leadership and teams through the consistent assessment of talent, and identification of key strengths and gaps and build action plans to address the business needs. ● Hire, train, evaluate and directly supervise a team of 20 – 25, including Selling and service Coordinators, Specialists and Associates. ● Lead Selling and Service Leader program to achieve key business metrics including sales, customer acquisition, credit, store locator and customer service scores and provide an exceptional customer experience.:● Train all store employees on new and existing processes, system and roll outs. ● Improved employee work satisfaction survey score to 87% vs. 50% the year before.● Doubled the sales volume gained through web locator system over LY by educating and training all associates on effective use of the system.

● Partnered with corporate/regional leaders and training & development teams for the design, development and regional rollout of core training programs.● Designed, developed, implemented and conducted formal and informal classroom and floor- based training programs to sales, operational, guest services and leadership personnel throughout store. Trained and mentored new hires throughout orientation and probationary period.● Trained all personnel store-wide in POS system, inventory systems and shrink prevention. Managed budgets, scheduling and expenses of web fulfillment and stock teams. ● Developed training schedules with a focus for each month based on timely and relevant information – POS, PB, Relationship Selling and New release updates.● Provided operational and strategic planning support to store manager and regional manager in order to sustain and develop retail business through effective client follow-up and relationship management, as well as refined marketing and category management programs. ● Partnered with the Store manager, Department managers, Regional manager and vendor partners to develop and implement a successful business strategy.● Accountable for directing inventory process and control for up to a $150 million store with a heavy focus on training, development and process improvements supporting top and bottom line improvements store-wide.

● Developed a training schedule with a focus for each month based on timely and relevant information – POS, PB, Relationship Selling and Release Updates.● Executed monthly business plan to include but not limited to training on Weights & Measures, SIP (Store Inventory Processes), RMS (Retek Merchandise System), Back Office Reticketing, POS, Bad debt, Credit.● Ensured efficient use of technology and process to effectively manage Store Information & Customer Service operations.● Directly supervised and managed a team of upto 25 Customer Service representatives and responsible for the overall development of employees and the department.● Compiled and analyzed sales and marketing data/reports to identify weaknesses and implement new sales, client services and product knowledge training programs to drive sales.● Received and resolved escalated credit questions, inquiries and discrepancies from consumers. Trained call center personnel in customer service, phone etiquette.

● Oversaw store-wide inventory control and shrink by communicating effectively with employees, regional leaders, vendors and buyers. ● Tracked on-hand balances and administered pricing on inventory exceeding $25 million in value. ● Partnered closely with the IT department to design, develop and launch multiple databases that improved department inventory management. ● Analyzed retail sales at the store and department level, and distributed reports to senior managers.

Responded to customer requests and inquiries in a timely manner. Provided excellent service to customers on the retail sales floor. Recommended clothing and accessories that fit shoppers' personal style and budget.