Keyur Desai Email & Phone Number

A results-driven and open-minded retail operations manager with a proven record of maintaining successful daily business operations by generating high revenue while ensuring customer satisfaction. I am always ambitious and target-focused, with 15 years of experience where I have built my career on the foundation of customer satisfaction and operational excellence. My journey in retail began on the sales floor, where I learned the value of the customer and the art of salesmanship.

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  Traveling Fleet Manager

  Dufry Group

  Feb 2011 - Present - Miami, Florida, United States

  Working as a Retail Operations Manager in travel retail for DUFRY Cruise Services onboard Norwegian Cruise Line ships. I oversee the daily operations of the duty-free shops onboard, ensuring they run smoothly and effectively. As the Retail Operations Manager, I am responsible for motivating the sales team to meet sales goals, developing business strategies, and upholding the operational and organizational standards of the store. Additionally, I train new staff, assistant managers, and managers, and take on other administrative tasks as needed, such as maintaining and monitoring inventory levels, performing daily voyage administrative duties, and fulfilling shipboard duties. I am an excellent communicator and demonstrate impeccable leadership skills.

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  Mumbai University

  Business/Commerce, General