Led a team of engineers across all West Zone branches as a Senior Engineer, demonstrating strong leadership and technical expertise. 🚀• Installed and configured over 500 workstations, including laptops, desktops, notebooks, and 20 MFP printers. 💻• Provided remote and on-site technical support to over 1200 end-users across 12 branches of Tata Capital in Gujarat, resolving hardware and software issues via phone, email, BMC Helix ticketing system, and in-person consultations. 📞💻• Executed data migration, email configuration, and network mapping for end-users across 12 branches, ensuring seamless operations. 🔄📧🌐• Conducted daily and weekly preventative maintenance activities, such as virus scans, workstation and printer cleaning, and network equipment checks, to uphold optimal system performance. 🛡️🔍• Installed access points in the corporate office, enhancing Wi-Fi connectivity for end-users. 📶• Maintained and monitored the server room, ensuring the security and functionality of server hardware and software. 🔒🖥️• Provided vendor support for over 1500 assets, including laptops, desktops, and printers, facilitating timely resolutions to technical issues. 🛠️• Implemented inventory management processes across all branches and maintained asset tracking records, optimizing resource allocation, and minimizing costs. 📋💼• Developed Standard Operating Procedures (SOPs) to streamline operations and provided training to new engineers on-site. 📝🎓• Prepared assets according to company standards, ensuring compliance with organizational requirements and protocols. 📦✅

🖥️ Established and managed a Computer Lab housing over 100 laptops and desktops at Euro International Trust in Ahmedabad, guaranteeing optimal functionality and accessibility for educational purposes.• 📚 Oversaw Smart Classrooms across 50 classrooms, integrating Unique School Course Management Software to enable interactive learning experiences and efficient course management.• ⚙️ Provided support for administrative tasks by installing and maintaining 40 workstations throughout the school premises, enhancing workflow management for school administration.• 🛡️ Monitored and safeguarded the server room infrastructure to ensure the security and reliability of critical network systems supporting educational operations.• 📶 Enhanced Wi-Fi connectivity for all school members by deploying access points in the corporate office.• 🔒 Managed and supervised Sophos firewall and Internet leased line connections, ensuring secure and uninterrupted internet access for students and staff.• 📈 Upgraded courses on the Tata Class Edge server to enrich the delivery of educational content and resources to students and teachers.• ☁️ Maintained Google Cloud services, encompassing mail configuration, troubleshooting, and user support for Google Mail and Outlook.• 💼 Offered comprehensive IT assistance for school management applications such as student, teacher, and parent apps, providing remote support and phone assistance to ensure seamless operation and user satisfaction.• 📱 Administered Zoom Cloud services, including the creation of Zoom IDs, assignment of licenses to teachers, and management of class schedules and backups for online classes, thereby facilitating smooth virtual learning experiences.• 🔄 Supported the implementation of the biometric attendance system, guaranteeing accurate attendance tracking for teachers and students, and contributing to efficient school management and accountability.

🖥️ Installed and configured over 350 workstations, including laptops, desktops, notebooks, and 20 MFP printers, ensuring smooth operation.• 🛠️ Provided remote and on-site technical support to over 800 end-users across 8 branches of Tata Capital in Gujarat, resolving hardware and software issues via various channels.• 🔄 Executed data migration, email configuration, and network mapping for end-users across 8 branches, ensuring seamless operations.• 🔍 Conducted routine preventative maintenance activities, such as virus scans, workstation and printer cleaning, and network equipment checks, to maintain optimal system performance.• 🔐 Monitored and maintained the server room infrastructure to ensure the security and functionality of server hardware and software.• 🛠️ Provided vendor support for over 1000 assets, including laptops, desktops, and printers, ensuring timely resolution of technical issues.• 📊 Implemented inventory management processes across all branches and maintained asset tracking records, optimizing resource allocation, and minimizing costs.• 📝 Prepared assets according to company standards, ensuring compliance with organizational requirements and protocols.

🖥️ Installed and configured 350+ workstations, comprising laptops, desktops, notebooks, and 20 MFP printers.• 📞 Provided remote and on-site technical assistance to 800+ end-users across 8 branches of Tata Capital in Gujarat, resolving hardware and software concerns through phone, email, BMC Helix ticketing system, and face-to-face consultations.• 🔄 Executed data migration, email setup, and network mapping for end-users across 8 branches, guaranteeing seamless operations.• 🛠️ Conducted regular preventive maintenance tasks, including virus scans, workstation and printer cleaning, and network equipment inspections, to sustain optimal system performance.• 🔒 Supervised and upheld the server room infrastructure to assure the security and functionality of server hardware and software.• 💼 Offered vendor assistance for 1000+ assets, encompassing laptops, desktops, and printers, ensuring prompt resolutions to technical issues.• 📊 Established and managed inventory control procedures across all branches and maintained precise asset tracking records, optimizing resource allocation and cost reduction.• 📝 Prepared assets according to company standards, ensuring adherence to organizational requirements and protocols.

🖥️ Maintained and monitored server room infrastructure to ensure continuous operation and security.• 🛠️ Provided IT support to approximately 200 Air India end-users, addressing hardware and software issues.• 💻 Installed and maintained over 100 workstations in both city and airport offices, ensuring optimal functionality.• 🛫 Installed and maintained boarding counters to facilitate efficient passenger check-in processes.• 🖨️ Provided support for printers, including barcode printers for tagging and Dot-matrix printers for boarding pass generation.• 📚 Offered comprehensive software and hardware support to meet diverse user needs.• 🤝 Facilitated vendor support for various IT assets, ensuring timely resolutions to technical issues.• 📋 Managed asset inventory and ensured compliance with relevant regulations and standards.• 🛬 Actively provided IT support during flight boarding processes, ensuring smooth operations.

🖥️ Maintained and monitored server room infrastructure to ensure continuous operation and security.• 🛠️ Provided IT support to approximately 200 Air India end-users, addressing hardware and software issues.• 💻 Installed and maintained over 100 workstations in both city and airport offices, ensuring optimal functionality.• 🛫 Installed and maintained boarding counters to facilitate efficient passenger check-in processes.• 🖨️ Provided support for printers, including barcode printers for tagging and Dot-matrix printers for boarding pass generation.• 📚 Offered comprehensive software and hardware support to meet diverse user needs.• 🤝 Facilitated vendor support for various IT assets, ensuring timely resolutions to technical issues.• 📋 Managed asset inventory and ensured compliance with relevant regulations and standards.• 🛬 Actively provided IT support during flight boarding processes, ensuring smooth operations.