Keyur Thakker Email and Phone Number
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Goal: -------To take on challenging assignments to demonstrate & enhance my managerial & leadership skills, in the organization where a vibrant international work culture will effectively hone my people management and problem solving potential with an endeavor towards continued growth and advancement.Professional Experience:------------------------------------- A dynamic SAFe Agilist, CSM, PSM 1, PMP, Six Sigma Yellow Belt, ITIL V3 Foundation Certified, Microsoft Certified Professional with around 16 years of progressive expertise in IT Service Management, IT Project Management, IT Transition Management, Customer Relationship Management, Sales & Solutioning, Development & Support and Quality & Continuous Service Improvement. - Presently designated as a Program Manager (Digital) with Capgemini India Pvt. Ltd., Mumbai.- Adroit in IT Service Management and IT Project Management in a challenging multi-client, multi-culture distributed delivery with onsite/offshore model- Excellent understanding of Retail, Telecom and Risk Management/Certification Accreditation (Marine, Energy & Transportation) domain- Deft at analyzing customer needs, understanding team dynamics, handling difficult situations, and managing risk & issues- Capable technical consultant with knowledge of UNIX shell scripting, .NET, VB, ASP, Oracle PL/SQL, SQL Server, Eclipse EPF Composer- Excellent excel/VBA and Presentation skills. - In-depth knowledge of tools such as REMEDY EARS, ITSM, MS Project, MS Visio, Clarity, TeamForge etc.- Participated in FAR committee for CMMi Services 3, ISO 27001, CMMi L5 Audits- An effective communicator with exceptional relationship management skills- Vast Experience of working onsite with the client from regions such as France, UK, NetherlandsSpecialities: Digital Transformation, DevOps, Agile, Transition Management, Service Delivery Management, Project Management
Capgemini
View- Website:
- capgemini.com
- Employees:
- 232507
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Director-Digital Customer ExperienceCapgemini Jul 2022 - PresentMaharashtra, India
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Engagement ManagerCapgemini Australia Pty. Ltd. Nov 2013 - Nov 2022Sydney, AustraliaOnshore Engagement Manager based out of Sydney, Australia. Responsibilities include those of both SDM as well as Project/Portfolio Management in addition to Client Relationship Management and overall engagement accountability.
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Senior Delivery Manager, DigitalCapgemini India Pvt. Ltd. Oct 2014 - Jun 2022Mumbai Area, India• Digital Transformation Program Management• Delivery/Program Manager within Digital unit. Responsible for managing projects within the unit.• Reporting to an Associate Direct and leading multiple engagements with PMs for respective engagements reporting into my role • Managing Automation portfolio for internal Automations using UI Path. Acting as a catalyst to identify the automation opportunities & get the automation implemented by automation teams • Responsible for Engagement… Show more • Digital Transformation Program Management• Delivery/Program Manager within Digital unit. Responsible for managing projects within the unit.• Reporting to an Associate Direct and leading multiple engagements with PMs for respective engagements reporting into my role • Managing Automation portfolio for internal Automations using UI Path. Acting as a catalyst to identify the automation opportunities & get the automation implemented by automation teams • Responsible for Engagement Health apart from customer engagement and satisfaction.• Involved in all ITIL process as well as SDLC process improvements• Providing support on Pre-Sales & Solutioning Activities in terms of study of RFI/RFQ of the Client, solution design and estimation for proposal and POC to be made and presented.• Responsible for team productivity (AMO deals) & team performance management Show less
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Service Delivery Manager/Transition ManagerCapgemini India Pvt. Ltd. Apr 2010 - Nov 2015Mumbai Area, India- Playing the dual role of Service Deliver Management (Applications Management) and Transition Management.The following are additional Service Delivery Management responsibilities that I currently play in addition to the Transition Management. - Manage Staffing, Team Building, Ramp-up, Ramp-down, Training, Certifications- Manage SLAs, Service Improvements, Workload Planning- Ensure Delivery Effectiveness & Excellence- Manage Financials (Invoicing, ICA, rate cards… Show more - Playing the dual role of Service Deliver Management (Applications Management) and Transition Management.The following are additional Service Delivery Management responsibilities that I currently play in addition to the Transition Management. - Manage Staffing, Team Building, Ramp-up, Ramp-down, Training, Certifications- Manage SLAs, Service Improvements, Workload Planning- Ensure Delivery Effectiveness & Excellence- Manage Financials (Invoicing, ICA, rate cards, budgeting etc.)- Manage Communication & Escalation- Manage Risks & Issues- Service Reporting- Participation in delivery sales activities- Contract Review/Negotiation- Process Implementation/Adherence/Improvement- Measure various metrics (process, tools, client satisfaction etc.)- Participation in audits and senior management reviews- Accountability of Incident Management, Problem Management, Change Management, Release Management, Availability Management, Capacity Management, Application Management, Access Management, Continuous Service Improvement, Service Measurement, Asset Configuration Management, Financial Management & ITSCM Management Show less
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Project ManagerCapgemini Jan 2008 - Apr 2012Mumbai Area, India- Playing multiple roles of Transition, AM Service Delivery & Development Manager- Plan & Execute Due Diligence- Staffing: Define and co-ordinate staffing requirements. Help identify travel requirements. Help in staff transfer/re-badging. Initiate and track visa requests- Technology & Infrastructure: Help define environment, network, tools and access requirements. Also, help initiate procurement, setup and testing- Financial & Contractual: Define invoicing requirements and… Show more - Playing multiple roles of Transition, AM Service Delivery & Development Manager- Plan & Execute Due Diligence- Staffing: Define and co-ordinate staffing requirements. Help identify travel requirements. Help in staff transfer/re-badging. Initiate and track visa requests- Technology & Infrastructure: Help define environment, network, tools and access requirements. Also, help initiate procurement, setup and testing- Financial & Contractual: Define invoicing requirements and provide inputs related to transition costing. Setup time recording mechanism. Track transition budget and actual- Knowledge Transfer: Planning, Execution and Tracking. Operational Readiness Assessment- Delivery Setup: Help define scope of delivery and ensure that the scope & process documents are finalized- Processes & Procedures: Assess existing processes, conduct skill gap analysis and tailor processes if required- In-flight projects: Agree mechanism for handling in-flight projects and service work- Client Satisfaction Management- Transition Planning, tracking and governance- Risk & Issue Management- Contract preparation & negotiation- DVI/Profitability Tracking/Forecasting Show less
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Team LeaderCapgemini Mar 2004 - Dec 2005Mumbai Area, India- Requirements Gathering & Analysis- Design of smaller enhancements/projects- Development & Unit Testing- UAT Support- Application Maintenance Service/Production Support- Client Interaction- Service Reporting- Team Management- Incident Management, Problem Management, Change Management- Team Workload Management
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Sr. Software EnginerWebvocal Aug 2002 - Mar 2004The company primariliy develops and markets computer telephony products such as IVRS, Predictive Dialers, SoftPhone. My role here was sdesign, development and testing of these products on various switches such as Siemens, Nortel, Avaya etc.
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Sr. DeveloperAvhan Technologies 2001 - 2002Main responsibilities included development of CTI applications, CRM applications, Helpdesk applications, Web applications. Additional responsibilities included database design, manual testing, documentation, help creation, client interaction. I was also assigned the task to successfully lead a team during two projects. The reporting was done using Crystal Reports.
Keyur Thakker Skills
Frequently Asked Questions about Keyur Thakker
What company does Keyur Thakker work for?
Keyur Thakker works for Capgemini
What is Keyur Thakker's role at the current company?
Keyur Thakker's current role is Director - Digital & Agile Coach at Capgemini India Pvt. Ltd..
What is Keyur Thakker's email address?
Keyur Thakker's email address is ke****@****hoo.com
What skills is Keyur Thakker known for?
Keyur Thakker has skills like It Project Management, Agile Methodologies, It Service Management, Service Delivery, Requirements Analysis, Pmp, Transition Management, Itil, It Financial Management, Solution Architecture, Incident Management, Devops.
Who are Keyur Thakker's colleagues?
Keyur Thakker's colleagues are Ayoub Allouch, Henrique Moutinho, Monika Padala, Vijayalakshmi Natarajan, Gowtham D, Bruce Shannon, Sreenivas V.
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