• Managed, Installed, and Troubleshoot Linux based NAS included DNS, DHCP, Network Security, TCP/IP protocols, VPN connections, Active Directory, Domain, Backup applications, RAID systems, Data protection, Data and user permissions, Cloud solutions, Email servers, Surveillance solutions, and Media streaming. • Analyzed generated system debug files to troubleshoot hardware and software problems. • Assist small & medium business users and provide network backup solutions that suit their needs • Technical point of contacts of users and a bridge between users and developers for user product experience.

- Managing client-server development involving SaaS product on the server-side (Cloud and on-premise) + client application interface for AES-256 encrypted storage- Responsible for the concept of deployment covering all aspects of the development life cycle- Wearing any hat needed for product success- Develop strategic plans to support the company mission and goals- Prioritize engineering sustaining and development tasks to meet tactical goals- Define product requirements based on ‘Voice of the Customer’ studies- Prepare, and present, technical roadmap presentations to worldwide customers and suppliers

• Managed administration, operation and maintenance of post local area network andcommunication infrastructure provided Tier I/II/III support remotely and onsite to usersrequests by phone and email and ticketing system.• Design, migrate, Implement the network and the system of the company• Install, Configure, manage and Migrate to the latest operating system include the consularsystem.• Installed, Configure, troubleshoot and administrator of Cisco switches, Network cable(coaxial, UTP and fiber) and routers and firewall• Installed, configured, troubleshoot window server 2008 R2, 2012 and AD, DC, DNS,DHCP, GPO,IIS, WSUS, WDS, File Printer server and VMware 5.0-6 etc.• Ensured variety and quantity of hardware spares are on hand and PC/LAN equipment'swere maintained and operable; managed IT inventory of ~500 hardware units includingprinters, scanners, laptops, PC, Mac OS and Tablets• Responsible for Management, Administration, Operation and maintenance of post localarea network, communication infrastructure• Upgraded, configured, managed and troubleshot the VSphere Virtual Machines(VMware ESXi 5.0), Exchange 2010,2013 server from scratch,• Upgraded all PCs in system from Windows XP to 7 and migrated all data to new OSWindows 7 client machines, updated all virtual servers to Windows Server 2008 and 2012Decommissioned Windows XP and Server 2003• Installed, configured, managed and troubleshot Microsoft SQL server, SharePoint,• Developed and managed SharePoint sites in cloud environment• Led staff members to upgrade and migrate Windows 7 operating system to client machinesand virtual servers• Patched and monitored remote desktop application system; backed up, restored systemdata and administered disaster recovery

• Continuously recognized for high ticket volume resolution and customer satisfaction• Serviced and maintained hundreds of workstations, mobile devices, printers, and support systems in a high-pace, ever-expanding environment• Utilized Active Directory and Exchange, Cisco UCM, IBM System I Navigator, and SNOW ticket routing and asset management systems on a daily basis