Keyvan Haghighat, Psm I Email & Phone Number

Coquitlam, BC, CA

Vancouver, British Columbia, Canada

• Increased revenue by 250% for two key sellers in the first quarter through strategic alignment and annual strategies.
• Automated category metrics analysis with VBA macros, reducing manual processing by 95%.
• Formulated engagement plans for promotions, inventory, and advertising, enhancing seller performance.
• Managed e-commerce submissions for events, maximizing marketplace exposure and optimizing marketing campaigns with Adobe Analytics.
• Troubleshot seller issues and maintained strong client relationships, ensuring smooth payment and order processes.
• Provided actionable market insights, staying ahead of trends and improving outcomes for sellers and categories.

Vancouver, British Columbia, Canada

• Geek Squad Manager at Cambie Store / Robson Store
• Trained over 100 blue-shirts and 20 agents in 5 years, enhancing team performance and expertise.
• Led multiple national projects in Geek Squad, driving innovation and operational improvements.
• Improved efficiency during the pandemic by introducing work-from-home solutions for service leaders and agents.
• Implemented Excel reports, boosting sales through performance tracking and team engagement.
• Super-coached and trained In-Store Services Team Leads across BC, strengthening leadership within the team.

Canada

• I am a Content Creator and Product Manager, managing two successful YouTube channels—Kidzo Biz and DidUNoDat—where I combine creativity, technology, and strategy to produce engaging, educational content for diverse.
• Kidzo Biz: Focuses on enhancing children's creativity through arts, crafts, storytelling, and educational videos. All video editing is done using Adobe Premiere, ensuring a high level of professionalism and visual.
• DidUNoDat: Delivers 7 fascinating facts on various topics through AI-driven content creation, with significant behind-the-scenes work to refine and produce each episode.
• Leverage product management skills to oversee content strategy, timelines, and audience engagement.
• Expertise in Adobe Premiere for professional video editing and production.
• Skilled in utilizing AI tools to streamline content creation while ensuring high-quality output.

Vancouver, British Columbia, Canada

• Managed a portfolio of 50+ enterprise accounts, delivering tailored products like ink and toners, Computer accessories and parts, and cybersecurity solutions (Kaspersky, Norton, BitDefender, Sophos, Malwarebytes, etc).
• Conducted regular client check-ins to ensure satisfaction, identify growth opportunities, and address concerns, resulting in improved client retention and loyalty.
• Designed and delivered tailored account strategies and sales proposals, aligning solutions with client goals in cybersecurity and eCommerce.
• Cultivated and maintained vendor relationships to ensure product availability, quality standards, and competitive pricing, contributing to client success.
• Implemented and optimized CRM systems for streamlined client communication and account management, increasing client retention by 30%.
• Analyzed client data to identify opportunities, optimize strategies, and deliver value-driven solutions, enhancing customer satisfaction.

Coquitlam, BC

• Programmed controller devices in Design Center application, regarding customers’ requirements for home automation (Programming language: C)
• Launched product development for home automation solutions, managing end-to-end programming of customized controller devices to meet specific client needs.
• Directed a team of 4 on home automation projects, ensuring seamless collaboration across engineering, design, and sales teams to achieve optimal results.
• Developed and maintained detailed project roadmaps, aligning cross-functional teams with project milestones to ensure timely and efficient delivery.
• Conducted in-depth client consultations, providing tailored product recommendations that optimized costs and enhanced solution effectiveness.
• Integrated client feedback and market research into product development, identifying opportunities for new features and ongoing enhancements.

Associate'S Degree, Applied Database Administration And Design, A+

Activities and Societies: Relational Database Design and SQL, Business Analysis and Systems Design, Data Warehouse Foundations for.

Bachelor'S Degree, Computer Software Engineering, B+

Activities and Societies: I was in leadership team of Software Engineers Group at IAU. We also published a magazine which I had couple of.