Kevin Ezell Email & Phone Number

Cincinnati, Oh

Managing growing company's Operations, Logistics, Sales, Customer Service, Marketing, Technology and Manufacturing departments.Led growth from $6 million annually to over $11 million dollars through growing current current base, bringing in new customers while increasing our overall marginScaled online retail business to a core business competency and accounting for about 40% of total revenue through trademark protection, website acquisition and business focus on SEO improvements (organic and Adword strategies).Drove down internal costs by decreasing our cost of goods, manufacturing expenses (dropping production costs 10%) and strategically passing shipping/handling costs to our customers resulting in $500K+ yearly increase in marginBuilt internal redundancies to minimize, eliminate impact of singular dependent roles or departments using existing team members and partnersManaging to maintain and increase production of high demand products in the ever-challenging current landscape of product shortages. Identifying creative solutions to find short-term solutions while working with new partners to limit reliance on oversea vendors.

Cincinnati Area, Ky

Manage the technology team for multiple businesses including retail, real estate, and digital media. This includes many short-term projects running parallel with long over-arching goals. Identify and implement solutions via software or internal processes to aid in process improvements, reducing redundant behaviors and an overall smoother workflow for the internal clientManage and deliver multiple work streams for various types of technology projects for all internal and external accounts (e.g. web-site development, mobile apps, etc.) to agreed scope, timings, budget and qualityThe hub of communication for all technology projects - in regular contact with internal and external partners engaged in delivering products & serviceBuild realistic time tables utilizing project management tools with clearly identified milestones. Manage project budgets, resources, mitigate risks, and additional challenges that occur during a project cycle.Work with client’s third party agencies and suppliers to jointly scope, manage and deliver campaigns when appropriate

Cincinnati Area, Ky

Oversee and manage the technology arm for multiple businesses including retail, real estate, and digital mediaManage and deliver multiple work streams for various types of technology projects for all internal and external accounts (e.g. web-site development, mobile apps, etc.) to agreed scope, timings, budget and qualityThe hub of communication for all technology projects - in regular contact with internal and external partners engaged in delivering products & serviceBuild realistic time tables utilizing project management tools with clearly identified milestones. Manage project budgets, resources, mitigate risks, and additional challenges that occur during a project cycle.Work with client’s third party agencies and suppliers to jointly scope, manage and deliver campaigns when appropriate

Cincinnati, Oh

Consulting for a SaaS based system for the funeral industry, allowing funeral directors the opportunity to catalog all of their activities.Responsible for building successful on-boarding for new customers and enhancing the experience of current customers. Concentrated focus on creating a quick ramp for the customer accomplished utilizing personalized training as well as building an extensive user manual, "call to action" emails and displaying tips to the user inside the software.Helped develop aggressive marketing campaigns to create brand awareness and educate on product offerings to develop a sales pipeline. Assisted with sales by following up on leads, leading software demos with clients and setting up new accounts for use by new clients. Worked closely with the developers testing software updates and identifying any "bugs". Also identified improvements to the software to improve user experience and efficiencies.

Cincinnati, Ohio Area

Managed department of 70 - 120+ people (entry level - management) for team that was responsible for building the content for our SaaS product offerings using internal software. Responsible for the day to day output for department which included multiple process changes, areas of focus and updates/changes to our internal system. Drove production improvements over 70% during a 8 month period after switching to a new internal software.Lead the team through multiple changes from personnel to software changes. Lead and aided in multiple initiatives to improve production, working with offshore vendors and reviewing and/or improving internal processes to drive down costs.

Cincinnati, Ohio Area

Oversaw team that worked on SaaS driven software to ensure all needed updates were completed. Managed HR responsibilities including reviews, coaching(s), disciplinary reviews, and any additional needs for 35+ people at any given time. Outside of my daily responsibilities, I was also tasked with building out our on-boarding process all with internal training practices. This included building and updating multiple training manuals, building an internal database that include needed training materials and helping to train additional trainers.

Cincinnati, Ohio Area

Newly created role and was first to be promoted to this role.Responsible for managing the daily workflow for a team of 12+ team members. Front line supervisor that answered questions regarding processes and procedures. Responsible for delivering a product based off of aggressive internal quality and quantity metrics. Responsible for reporting out monthly metric results to the COO each month.Also was responsible for ensuring that new team members acclimated to their role in a timely fashion. First experience with writing reviews, disciplinary actions and leading difficult conversations.

Cincinnati, Ohio Area

First leadership role and managed workflow of a team of 12+ team members to ensure that a quality product was delivered on a daily basis. Consistently delivered highest quality marks based on internal metrics for my territories. Due to my continued success with sustaining high quality was also tasked with low performing markets to identify challenges to quickly improve the quality of the product.

Cincinnati Area

Responsible for calling into assigned markets to acquire project documents and ensure that they were available online to our customers in a timely manner. Consistently procured over department goal of 90% of projects available in my territory in a given month. Learned conceptual sales skills when sources were resistant to provide project information. Was successful in converting multiple sources to provide information when they had been uncooperative in the past.

Cincinnati, Ohio Area

Data entry position with strong focus on internet research to identify project leads and enter in internal database. Responsible for finding multiple new websites that were not being utilized for project leads. Highest production in the department and worked multiple markets at once due to high output.