Trained new peers to help them communicate and satisfy customer needs.Every day use of a multi-line telephoneTrained co-workers to be better able to reach their daily/weekly quotas.Conducted over 400 in-bound and out-bound calls dailySpeaking in a friendly manner effectively and concisely Effectively communicated with customers from all cultures and economic levelsUtilized computers to enter, access or retrieve dataTyping at a pace of 35/40 wpmCompleted data entries on previous and existing customers Coordinated and scheduled appointmentsPrioritized, organized, and accomplished daily goals and deadlinesUpdated and maintained over 5,000 customer filesHandled complaints, settled disputes, and resolved customer grievances Transcribed information received in verbal or written form in an electronic database Utilized standard office equipment such as a copier, scanner, and fax machineDeveloped constructive and cooperative working relationships with others

Explained products, services, and/or prices to potential customers.Adjusted sales scripts to better target the need and interests of specific individuals.Answered telephone calls from potential customers in regards to different products.Communicated to others to convey information effectively.Multi-tasking with a heavy workload as well as managing and leading my team of fellow co-workers

Placed money in safe nightly.Accountable for handling over $3,000 nightly.In charge of daily inventory of over 2,500 itemsMaintained overall cleanliness of the store and property during all shifts.Responsible for rebooting entire network system weekly.Maintained proper communication with local law enforcement to ensure the safety of the general public.Responsible for effectively communicating any inaccuracies found with invoicing to the proper channels.Managed and controlled all ordering, inventory for tobacco products.Placed work orders for malfunctioning equipmentDelegated duties to other employees to ensure that the days work would be done in a timely manner.Heavily used time management skills, as well as multi-tasking skills, to be able to keep operations running smoothly.

Greeted customers and took their food orders.Ensured accuracy and time efficiency of the order while preparing itHad knowledge base to answer customer questions regarding menu items.Up-selling menu items as well as letting the customer know of add-on items at a reduced price.Ordered food supplies before running low.Managed and updated inventory daily.Operated cash registers and tallied cash with receipts at the end of each shift.Ensured the proper rotation of frozen food products.Maintained and sanitized kitchen equipment.Supervised non-management associates and assigning specific duties.