· Receive, log and manage incoming contacts from internal staff through multiple channels including phone, reservation, customer initiated incidents, and chats· Provide exceptional customer service to LPL Internal business partners by troubleshooting IT related problems· Provide quality customer service to repair clients’ broken or malfunctioning desktops and laptop· Collaborate with team members to identify new areas for problem prevention and continual improvement

The primary purpose of a Loss Prevention and Safety Associate, (LPA), is to protect the associates and assets of Ross. The LPA should proactively strive to support a Safety-first Culture, by enforcing and maintaining the company's established processes for facility safety and security and prevention of accidents and injuries. The LPA shall conduct safety audits and monitor for fire hazards. The LPA shall proactively identify and urgently resolve safety matters affecting associate safety.

Provide excellent customer service to faculty and students.All MRC/IT student workers are competent to handle the Inventory Management System. Acquires and grows functional knowledge of equipment across the Media Arts programs as it relates to the MRC and IT.Performs both routines and detailed IT tasks as directed. Straightens and organizes labs, equipment rooms, and other areas as directed.Shows precision in working with systems to maintain correct inventory information and reporting problems and issues as needed.