Kevin Falcon, Prosci® Email & Phone Number

Crystal Springs, Mississippi, United States

Business owner and creative force providing commercial, executive headshots, product, editorial and event photography services.

Houston, Texas, United States

• Developed User Guides for upgrade of logistics software.• Coordinated User Acceptance Training (UAT) sessions for business. Developed UAT scripts.• Identified & developed business processes for new functionality of software.• Conduct interviews/meetings with process owners/stakeholders and facilitate workshops to revise or create new business processes. Identify and document business process pain points.• Lead review sessions of updated processes to obtain feedback and final… Show more • Developed User Guides for upgrade of logistics software.• Coordinated User Acceptance Training (UAT) sessions for business. Developed UAT scripts.• Identified & developed business processes for new functionality of software.• Conduct interviews/meetings with process owners/stakeholders and facilitate workshops to revise or create new business processes. Identify and document business process pain points.• Lead review sessions of updated processes to obtain feedback and final draft client sign-off. Show less

Dallas, Texas, United States

• Worked hand in hand with the Project Team, Transformation Readiness Team, 3rd Party and client resources, to develop and manage: a comprehensive Training Strategy and plan; training logistics plan, curriculum development, job aid development; and SME & Super User Operations.• Developed SAP Litmos LMS course structure & defined reports for tracking training.• Liaison for SAP training for company business analyst. Schedule, remind & track users attendance.

Houston, Texas, United States

• Business process redesign project to review/update existing process flows and document new process flows.• Conduct interviews/meetings with process owners/stakeholders and facilitate workshops to revise existing documentation and/or create new documentation. Identify and document business process pain points.• Lead review sessions of updated processes to obtain feedback and final draft client sign off.

Sugarland

• Change Management on SharePoint 2010 platform migration using Agile project methodology for the Knowledge Management & Knowledge Sharing business area. • Worked with platform owner/sponsors to support the change process and mitigate employee resistance for new software adoption.• Lead change activities for implementation and post go-live support.

Houston, Texas Area

The Chairman schedules and hosts a yearly Past President’s Meeting to update past presidents on association financial and business information. Provides support with the transition between officers and committee chairpersons, providing information to new board members and committee chairpersons as needed, along with verifying they understand their duties and responsibilities.

Houston, Texas Area

Principal executive officer of the Guild. Responsible to supervise and guide all of the business and affairs of the organization along with the board of directors.

Houston, Texas Area

Responsible for securing speakers and contracts for speakers for the year of presidency. Represent the guild at state and national conferences. In the absence of the President, performs the duties of the President.

Houston, Texas Area

Record and keep the minutes of the meetings of the members and Board of Directors. Custodian of the corporate records and of the seal of the corporation.

Houston, Texas Area

Responsible for the charge and custody of all assets, funds and securities of the Guild. Report each month a general statement of the financial condition of the Guild. Keep the financial records ready for inspection by the Board and any state or applicable governing body at all times. Perform a financial reconciliation of the financial records to present to the audit committee.

Houston, Texas Area

Participated regularly in board governance and in general performed any duties assigned by the President or by the Board of Directors. Chairperson of Website committee.

Houston, Texas Area

• Change Management Lead on IT SAP project for the Material and Equipment Master Data functional business area. • Worked with site leads to support the change process and mitigate employee resistance for new software adoption. Lead training development and delivery activities for implementation.

Houston, Texas Area

• Coordinate with volunteers in the aniMeals (aMOW) program by providing training, assigning routes/duties, creating and organizing route sheets, communicating updates, and collecting month-end volunteer figures for VS reporting and database entry. • Manage entry of new clients into the aMOW program database. • Coordinate with volunteers in the Food For Seniors program by providing training, assigning routes/duties, creating and organizing route sheets, communicating updates, and… Show more • Coordinate with volunteers in the aniMeals (aMOW) program by providing training, assigning routes/duties, creating and organizing route sheets, communicating updates, and collecting month-end volunteer figures for VS reporting and database entry. • Manage entry of new clients into the aMOW program database. • Coordinate with volunteers in the Food For Seniors program by providing training, assigning routes/duties, creating and organizing route sheets, communicating updates, and collecting month-end volunteer figures for VS reporting and database entry. • Work with MOW Operation Manager to ensure that correct number of boxes are ordered each month.• Assist in recruiting volunteers by representing IM at speaking engagements, events, and fairs. Show less

• Prepared end users from the early stages of a project, role mapping, change impacts and readiness assessment, & training needs analysis. • Manage work deliverables for contract project members in the use of Champion standards, methodology & tools for documentation development. • Manage the development & quality assurance of all training documentation deliverables. • Develop training courses for SAP Business Warehouse 3.0. Work with business project team members to develop &… Show more • Prepared end users from the early stages of a project, role mapping, change impacts and readiness assessment, & training needs analysis. • Manage work deliverables for contract project members in the use of Champion standards, methodology & tools for documentation development. • Manage the development & quality assurance of all training documentation deliverables. • Develop training courses for SAP Business Warehouse 3.0. Work with business project team members to develop & customize training scenarios & create job aids. Deliver end user courses as defined by BW rollout schedule. • Develop web-based training modules for internal staff using the latest eLearning software. Manage the company’s ongoing SAP training needs: coordinate the training schedule, logistics, & trainers for all internal SAP training. Coordinate training client creation & training data load, as well as training ID management.• Manage work deliverables for contract project members in the use of Champion standards, methodology and tools for documentation development. Manage the development and quality assurance of all training documentation deliverables.• Develop beginner training courses for SAP Business Warehouse 3.0. Work with business project team members to develop and customize training scenarios and create job aids. Deliver end user courses as defined by BW roll-out schedule.• Manage the company’s ongoing SAP training needs: coordinate the training schedule, logistics, and trainers for all internal SAP training.• Coordinate training client creation and training data load, as well as training ID management. Show less

• Developed beginner and advance training courses for SAP Business Warehouse 2.0/3.0. Delivered train-the-trainer courses and end user courses. Worked with business project team members to develop and customize training scenarios and create job aids. • Worked in the following divisions: Downstream (Refinery, Lubes & Pipeline); Chemicals (Financial, Distribution & Logistics, and Supply chain management); and Upstream (Production, Project Management, Purchase to Pay, and Asset… Show more • Developed beginner and advance training courses for SAP Business Warehouse 2.0/3.0. Delivered train-the-trainer courses and end user courses. Worked with business project team members to develop and customize training scenarios and create job aids. • Worked in the following divisions: Downstream (Refinery, Lubes & Pipeline); Chemicals (Financial, Distribution & Logistics, and Supply chain management); and Upstream (Production, Project Management, Purchase to Pay, and Asset Management).• Facilitated e-Learning of the Cognos Business Intelligence software for over 1500 basic users on a Business Warehouse implementation using PlaceWare Web Conferencing software. • Coordinated training data needs, prepared, and loaded the data for the SAP training client used for end user training.• Used Camtasia Studio to capture SAP transactions simulations and converted to Macromedia Flash files for end user support via Intranet. Show less

• Implemented the PS module globally to manage project and consulting engagements within the Global Services division.• Created end user training course guides to support the roll out.• Developed and delivered Super User training in each country prior to go-live to develop knowledgeable first level support structure within each country. Created Word templates for end user training guides. Defined and loaded data to support repeatable course execution.

• Converted 3.1h end user support manual to be 4.5b compliant.• Created end user documentation for the Financial Management/Controlling (AR, AP, GL, CO, PCA) training classes.• Conducted interviews with EnergyPortal.com designers to understand the Request for Quotation (RFQ) process & functionality.• Designed layout for the documentation for the buyer and seller user guides. Created user guides for the buyer and supplier components of the RFQ process and developed the RFQ process… Show more • Converted 3.1h end user support manual to be 4.5b compliant.• Created end user documentation for the Financial Management/Controlling (AR, AP, GL, CO, PCA) training classes.• Conducted interviews with EnergyPortal.com designers to understand the Request for Quotation (RFQ) process & functionality.• Designed layout for the documentation for the buyer and seller user guides. Created user guides for the buyer and supplier components of the RFQ process and developed the RFQ process content for the embedded online help. • Developed the content for the buyer and supplier home page orientation Flash presentations.• Conducted interviews with Subject Matter Experts to establish current business process flows for input into development of new e-commerce based business processes. Developed and documented the new e-commerce business processes that were required to manage the call center and the web site content publishing processes for CoralConnect.• Developed orientation manual and training materials for the internal call center procedures and facilitated the training for the launch of call center. Developed templates and standards for use in developing and documenting the new business processes.• Wrote support documentation and guidelines to assist back office users (e.g., credit or accounting resources) in integrating the new e-commerce platform into their work processes. • Trained the roll out call center staff on call center process for handling customer setup and problems solving. Show less

• Provided coaching and staff development for project members in the use of DACG standards, methodology and tools for documentation development. Managed the development and quality assurance of all documentation deliverables.• Scheduled and coordinated the work of Shell and DACG project members for the development and delivery of referenced based training materials. Supervised the review and conversion of training materials into the electronic performance support system (epss) to support… Show more • Provided coaching and staff development for project members in the use of DACG standards, methodology and tools for documentation development. Managed the development and quality assurance of all documentation deliverables.• Scheduled and coordinated the work of Shell and DACG project members for the development and delivery of referenced based training materials. Supervised the review and conversion of training materials into the electronic performance support system (epss) to support the referenced based training courses. • Contact for communication with Subject Matter Experts in HR and FICO process areas for development of course catalogs and working project issues. • Assisted the Project Manager with time and expense reports to prepare client invoices.• Created end user documentation (participant’s guides (course books), system tasks (SAP transactions), business process flows and job aids) for the following SAP modules: FICO, HR, AM, IM, & PS.• Delivered end user training for the FICO, AM, IM, PS and HR modules in Europe and the US.• Created a catalog of images for use by consultants in online documentation for all modules. Show less

• Planned and coordinated community education seminars and health screenings with physicians and clinical professionals. Promoted collaboratively with Marketing Director through PSAs, direct mail and direct media.• Identified, recommended, and implemented community service projects. Tracked and reported sponsorship dollars to demonstrate community impact. • Participated in market-wide strategic planning efforts (corporate planning across multiple hospitals).

• Directed hospital-wide education including planning, organizing, budgeting, coordinating, staffing, controlling, measuring and improving educational programs and activities. Reorganized and updated the new hire orientation process.• Worked closely with department directors to enable employees to develop necessary competencies and training programs.• Member of the leadership team that was honored with Joint Commission on Accreditation of Healthcare Organizations (JCAHO) Accreditation… Show more • Directed hospital-wide education including planning, organizing, budgeting, coordinating, staffing, controlling, measuring and improving educational programs and activities. Reorganized and updated the new hire orientation process.• Worked closely with department directors to enable employees to develop necessary competencies and training programs.• Member of the leadership team that was honored with Joint Commission on Accreditation of Healthcare Organizations (JCAHO) Accreditation with Commendation. Coordinated patient education team to assess and provide patient education needs. Educated and facilitated Continuous Quality Improvement (CQI) teams for hospital wide process improvement projects.• Participated in facility strategic planning efforts (corporate planning).• Researched, interviewed and coordinated professional speakers as needed. Conducted training programs in specialized skill areas.• Trained office staff on information systems. Show less

Bs, Economics - International Trade & Finance

Activities and Societies: Pi Sigma Epsilon

Continuing Education, Photography

Texas School, also known as the Texas School of Professional Photography is held every year for 6 days. It is owned by the Texas.