Katherine Farquharson Email & Phone Number

Tampa, Fl, Us

Park Slope, Ny

Styles all hair types and specializing in the styling and maintenance of curly-coily hair textures.

Park Slope, Ny

Services all hair texture and specializes in coily- curly hair texture

Chelsea, New York

Syosset, New York, United States

Educate clients on service and products.• Generate and invoice repair orders• Generate detailed accident reports for damage to service loaners / rentals.• Provide exceptional customer service.• Generate repair estimates & service quotes for vehicle repairs.• Follow-up with customer concerns in warp database system and update cases accordingly.• Receive new/used/Inventory vehicles and approve move requests through fleet management system.• Assisted with the training of new hires for front of house staff.• Follow-up on e- mail correspondence to the service center• Assisted in dispatching vehicle repair orders.• Update customer with the status of vehicle repairs.• Scheduled & manage appointments in Warp Database system.• Coordinated pickup and delivery of vehicles with service assistants and 3rd party tow providers.• Maintain Tesla loaner vehicle tracker & coordinate rental reservations with rental provider.• Submit check request/ Reimbursements on behalf of owner.• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction• Actively pursued personal learning and development opportunities• Answered customer telephone calls promptly and in an appropriate manner.• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Processed cash and credit payments rapidly and accurately.• Answer and transfer all incoming calls to their respectful departments.• Scheduled service appointments for vehicle repairs.• Followed -up and updated customer concern cases using Warp System.• Trained new hires for service concierge position.• Assisted Service Advisors in generating Repair Orders and educated customers on Tesla services and products.• Implemented and maintained office filing system.• Organized pick-up and delivery of customer vehicle with preferred transporter.• Reserved rental and service loaners for clients.

Business Administration And Management, General

Cosmetology, Beauty

Massage Therapy/Therapeutic Massage