Klaus Felsner Email & Phone Number

Windhoek, Na

Windhoek, Na

Windhoek, Namibia

Passionate about success, I led a cross-functional team of professionals to streamline the full procurement lifecycle, resulting in greater operational and cost efficiencies.Key Achievements:» Substantially reduced stock losses through careful strategic planning and relationships with suppliers.» Gained extensive experience in the procurement field, leveraging leadership and creative thinking abilities to advance operations.

Namibia

In this key role, I drove all aspects of direction and leadership for day-to-day IT operations and the tactical and strategic implementation of key support services. Key Achievements:» Forged an excellent reputation for client service by building and strengthened key professional relationships with clients and transforming needs into outcomes.» Mitigated risks through the integration of proactive, comprehensive security measures, preventing disruptions to workflow.» Optimized performance through end-to-end hardware and software support, troubleshooting complex technical issues across a regulated, high-pressure environment.» Interfaced with vendors to ensure reliability, cost-effectiveness, and quality of service.

Windhoek

I led and motivated high-performance installation and support teams to deliver extensive, excellent quality services to clients and maximize technological capability.Key Achievements:» Achieved an outstanding track record of client satisfaction and retention by building key communication channels and gathering needs to tailor individualized solutions.» Established a strong troubleshooting capability to promptly resolve client issues in an accurate and timely manner.

Unit 22 Hyper Motor City, Maxwell Street

Dedicated to this position, I coached a dynamic team of IT and technical professionals to deliver innovative solutions, provide high-quality support, and advance overall business objectives.Key Achievements:» Played an integral role in pioneering a prepaid platform, resulting in increased revenue and an outstanding service offering.» Spearheaded the successful launch of the first self-service touch screen in Namibia.» Drove IT department direction and cutting-edge technology shifts and changes through comprehensive operational and strategic planning.

Windhoek

I forged a vast client base through regular communication, promotional activities, and the delivery of high-quality IT services and support.

Windhoek, Namibia

In this key role, I delivered high-quality IT support for hardware and software-related issues to a diverse customer range and ensured smooth workflow and overall operational efficiencies at the store.Key Achievements:» Increased sales and overall revenue by building key relationships with customers and resolving queries in a polite, friendly, professional manner.» Led the front-end software installation for the Mix Telematic tracking units and delivered in-depth training to clients to ensure effective use of software.» Presented front-end training on Sagem Biometric Scanners, as well as the TimeLOG Time and Attendance unit, leveraging a detailed knowledge of time and attendance software packages.

Software Development (Programming), Computer Software Engineering

High School

Network Security, Comptia Sy0-401, Comptia Sy0-501, Comptia Csa+, Comptia Casp, Comptia Ceh, Comptia Cisa,, It Academy Course Mastery Certification

Sales And Marketing Certificate

Education record