Klaus Felsner work email
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Klaus Felsner personal email
Hello, I’m Klaus! With 15+ years of progressively responsible experience in complex technical roles requiring exceptional IT support, problem solving, and management skills, I am passionate about delivering comprehensive hardware and software support and tailored solutions to drive end-user satisfaction and overall business success. An engaging and articulate communicator, I am able to clearly convey complex technical information to build consensus with clients, end-users, and management. My consistent focus on remaining at the forefront of rapidly evolving technology allows me to drive enterprise-wide innovation and maintain a competitive advantage.A few highlights of my career include: ⇨ As Branch IT Manager for Ideal Prepaid, reduced risks through the integration of proactive, comprehensive security measures, preventing disruptions to workflow.⇨ Increased client satisfaction levels as Branch Supervisor for ATM Solutions, leading high-performance installation and support teams to deliver extensive, excellent quality services and maximize technological capability.⇨ As IT and Technical Manager for Starlite Wholesale Prepaids, played a key role in the successful launch of the first self service touch screen in Namibia.Furthermore, I offer essential intangibles such as an engaging and collaborative management style, persuasive negotiating talents, and clear foresight to navigate around potential security risks. Contact me today to find out more!
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Procurement ManagerSat-Com (Pty) LtdWindhoek, Na -
Procurement ManagerSat-Com (Pty) Ltd Sep 2016 - PresentWindhoek, NamibiaPassionate about success, I led a cross-functional team of professionals to streamline the full procurement lifecycle, resulting in greater operational and cost efficiencies.Key Achievements:» Substantially reduced stock losses through careful strategic planning and relationships with suppliers.» Gained extensive experience in the procurement field, leveraging leadership and creative thinking abilities to advance operations. -
Branch It ManagerIdeal Prepaid Sa Jan 2016 - Aug 2016NamibiaIn this key role, I drove all aspects of direction and leadership for day-to-day IT operations and the tactical and strategic implementation of key support services. Key Achievements:» Forged an excellent reputation for client service by building and strengthened key professional relationships with clients and transforming needs into outcomes.» Mitigated risks through the integration of proactive, comprehensive security measures, preventing disruptions to workflow.» Optimized performance through end-to-end hardware and software support, troubleshooting complex technical issues across a regulated, high-pressure environment.» Interfaced with vendors to ensure reliability, cost-effectiveness, and quality of service. -
Branch SupervisorAtm Solutions Aug 2015 - Dec 2015WindhoekI led and motivated high-performance installation and support teams to deliver extensive, excellent quality services to clients and maximize technological capability.Key Achievements:» Achieved an outstanding track record of client satisfaction and retention by building key communication channels and gathering needs to tailor individualized solutions.» Established a strong troubleshooting capability to promptly resolve client issues in an accurate and timely manner. -
It & Technical ManagerStarlite Wholesale Prepaids (Pty) Ltd Jun 2011 - Aug 2015Unit 22 Hyper Motor City, Maxwell StreetDedicated to this position, I coached a dynamic team of IT and technical professionals to deliver innovative solutions, provide high-quality support, and advance overall business objectives.Key Achievements:» Played an integral role in pioneering a prepaid platform, resulting in increased revenue and an outstanding service offering.» Spearheaded the successful launch of the first self-service touch screen in Namibia.» Drove IT department direction and cutting-edge technology shifts and changes through comprehensive operational and strategic planning.
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Sales / Support / General It AssistantInformation Technology Dot Com Cc Jul 2010 - May 2011WindhoekI forged a vast client base through regular communication, promotional activities, and the delivery of high-quality IT services and support.
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Sales / It / Store AssistantDiesel-Electric (Pty) Ltd Apr 1997 - Jun 2010Windhoek, NamibiaIn this key role, I delivered high-quality IT support for hardware and software-related issues to a diverse customer range and ensured smooth workflow and overall operational efficiencies at the store.Key Achievements:» Increased sales and overall revenue by building key relationships with customers and resolving queries in a polite, friendly, professional manner.» Led the front-end software installation for the Mix Telematic tracking units and delivered in-depth training to clients to ensure effective use of software.» Presented front-end training on Sagem Biometric Scanners, as well as the TimeLOG Time and Attendance unit, leveraging a detailed knowledge of time and attendance software packages.
Klaus Felsner Skills
Klaus Felsner Education Details
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Computer Software Engineering -
High School -
It Academy Course Mastery Certification
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St Paul'S College Windhoek
Frequently Asked Questions about Klaus Felsner
What company does Klaus Felsner work for?
Klaus Felsner works for Sat-Com (Pty) Ltd
What is Klaus Felsner's role at the current company?
Klaus Felsner's current role is Procurement Manager.
What is Klaus Felsner's email address?
Klaus Felsner's email address is kf****@****.com.na
What schools did Klaus Felsner attend?
Klaus Felsner attended It Academy - School, James Madison High School, It Academy - School, Damelin, St Paul's College Windhoek.
What are some of Klaus Felsner's interests?
Klaus Felsner has interest in Poverty Alleviation, Animal Welfare, Science And Technology.
What skills is Klaus Felsner known for?
Klaus Felsner has skills like Web Development, It Management, Web Design, Microsoft Office, Adobe Creative Suite, Graphic Design, Security, Online Advertising, Sales, System Administration, Networking, Project Planning.
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