Versatile, resourceful business operations professional. Able to learn new technology and business processes on the fly. Known as an energetic and dependable team player with a strong work ethic and a keen attention to detail. Love to improve processes to make the office more efficient and to delight customers.Proven ability to multitask, prioritize, and adapt to changing circumstances while meeting tight deadlines. Outstanding team building, decision-making, planning, organizing, scheduling, and problem-solving skills. BFA, Commercial Arts and Graphic Design. Core competencies include:» Office management. At Outdoor Lighting Perspectives (OLP, both locations) and Mosquito Squad (MS), played a key role in growing from four to 17 employees. Manage accounting, forecasting, budgeting, AR, and AP.» Human resources. At OLP and MS, manage the hiring process for all employees. Process payroll each week. Calculate commissions for the sales team. Manage healthcare, 401(k) retirement benefits, and accident insurance. Comply with applicable federal and state employment laws and regulations.» Marketing. At OLP and MS, in charge of marketing including advertising, social media, community events, and home expo shows. Manage the marketing budget and all vendors. Help bring on 100+ clients annually in support of a 25% compound annual growth rate (CAGR) for the past seven years.» Graphic design. At OLP and MS, create all graphics for print and digital media. At Kokomo Tribune, designed ads, mock-ups, and page layouts. Earlier in career, worked on graphics for Ace Hardware and Tootsie Roll.» Sales and customer service. At OLP and MS, making a significant contribution to sales and customer service. At Best Buy, provided customer service and support; sold full line of electronics and services, including Geek Squad.kfercho [at] yahoo.com765-271-2866
