Kristin Fong Fiannaca Email & Phone Number

Sparks, Nevada

Assisting with flower cleaning and processing, social media, and internet research.

San Francisco, California

• Implemented a complete redesign of the company’s ecommerce website and increased sales.• Responsible for the management of all company employees (up to 12 people), including the Kitchen and Retail Store Managers.• Coordinated marketing efforts throughout the company using the website, email campaigns, social media sites, and retail store promotions to inform and engage new and existing customers.

Vacaville, California

• Created engaging content for social media, email campaigns, and blog posts.• Developed, designed, and introduced 2 new children’s books to the product line.

San Francisco, California

• Maintain all aspects of the website, including updating products with current prices and inventory levels, designing graphics, creating new content, updating meta tags, and coding.• Answered phones, responded to customer inquires via email, entered orders into QuickBooks, prepared purchase orders, and managed multiple spreadsheet databases.

Reno, Nevada

• Mastered internet-based phone programming system for all company telephone handsets and extensions, including phone tree programming, call forwarding, and voicemail set up.• Generated monthly tenant invoices, collected rent payments, and catered to tenant requests.

Vacaville, California

• Helped maintain current pricing and descriptions of available products and kept downloadable instructional documents current on multiple websites.• Oversaw the redesign of online and printed educational program instructional materials.

San Francisco, California

• Oversaw all wholesale orders, including order entry into QuickBooks, ensured orders were processed on time, alerted customers of back orders, and provided exceptional customer service.• Invoiced wholesale customers and accounted for collections for A/R.

Vacaville, California

Responsible for opening, closing, daily accounting paperwork and assisting customers.

Vacaville, California

• Coordinated national events• Managed Instructor registrations for annual conference• Developed and employed a processing system for a nationwide Instructor network

Vacaville, California

Responsible for the daily processing, packaging and shipping of all orders and processing returns.

Grande Diplome, Classic Pastry Arts

Gratuated With Honors