Kfir Amado Email & Phone Number

Petaẖ Tiqwa, Central, Israel

Strategic planning and construction of short- and long-term work plans, management of collection with the company's clients (including debt settlements), determination of policy and creation of agreements with execution contractors and law firms.Responsibility for the development and operation of the range of services provided to customers, determination of the company's policy on customer service issues, representation of the company in various forums and before relevant bodies. Responsibility for the customer service department, call center, knowledge management and public inquiries.Responsibility for preparing the budget and work plans of the division. Establishing lines of action, guiding managers and controlling their functioning.Identification of innovative technological solutions in the field of customer service and collection for use and assimilation in the organization and leadership and management of PoC processes for new products.

Petaẖ Tiqwa, Central, Israel

- Establishment of a collection system in the company- Creating collaborations with lawyers- Characterization of information systems that support the management of the collection system- Recruitment and professional training