Kathy Fishbaugh Email & Phone Number

Westerville, Ohio, United States

• Manage the process to keep all new and legacy product technical documentation up-to-date. Plan, organize, and prepare technical manuals, marketing collateral, and other technical print or electronic communication.
• Manage the process of gathering product information for documentation needs by working closely with internal customers/subject matter experts. This includes writing and editing any content provided and following a.
• Serve as subject matter expert for documentation needs—coordinate the creation and completion of operation/service manuals and other pertinent communication material.
• Coordinate document controls with subject matter experts, and revisions to ensure conformance with engineering changes, quality and compliance standards, and other detail.
• Develop new documentation solutions to meet changing needs of the company and customers.
• Prioritize deadlines and documentation releases.

Westerville, Ohio

• Prioritize, coordinate and create the completion of print and electronic user manuals and other technical communication materials under tight deadlines. Responsibilities include:
• Coordinate with marketing and engineering staff to prioritize projects.
• Work with engineering and scientific staff to gain product knowledge and develop content for documentation.
• Edit written and convert technical material into common language; organize technical material for effective flow.
• Obtain images and graphics from engineering and/or marketing personnel.
• Coordinate document control tasks and serve as a point contact to organize document changes.

• Project management of user-focused programs, including technical documentation, user communications, web development and early migration projects. Worked in various project manager roles to assist and improve product.
• Coordinated projects across cross-functional teams (Sales, Marketing, Training, Support), including leading meetings, and developing and conducting presentations to different audiences.  Provided technical.
• Coordinated user messaging, web site development, training and support resources coinciding with deadlines.
• Worked directly with customers and product team to resolve user issues from a variety of channels.
• Acted in a team-leader capacity and trained less experienced co-workers.

Part of a self-directed team responsible for owner's guide and special project development. Responsibilities included: gathering and organizing information; writing, editing, layout and revision under heavy production deadlines. Also responsible for style manual, and the company newsletter, including writing, editing and photography.