Kathy Fishbaugh Email & Phone Number

Westerville, Ohio, United States

Manage the process to keep all new and legacy product technical documentation up-to-date. Plan, organize, and prepare technical manuals, marketing collateral, and other technical print or electronic communication materials for distribution to customers; maintain technical documents, control revision changes, and ensure technical material is presented in common language. Key Responsibilities:• Manage the process of gathering product information for documentation needs by working closely with internal customers/subject matter experts. This includes writing and editing any content provided and following a review process to make sure that the best documentation is provided.• Serve as subject matter expert for documentation needs—coordinate the creation and completion of operation/service manuals and other pertinent communication material.• Coordinate document controls with subject matter experts, and revisions to ensure conformance with engineering changes, quality and compliance standards, and other detail.• Develop new documentation solutions to meet changing needs of the company and customers.• Prioritize deadlines and documentation releases.• Maintain brand standards in accordance with respect to order, style, terminology, and sequencing.• Ensure documentation is provided in the most usable format for the user.• Select layout, graphics, drawings, tables, illustrations, or charts to amplify or clarify publication objectives.• Help plan and implement overall corporate communications strategy—assist with corporate communications and marketing materials as required, especially in editing content.

Westerville, Ohio

Prioritize, coordinate and create the completion of print and electronic user manuals and other technical communication materials under tight deadlines. Responsibilities include:• Coordinate with marketing and engineering staff to prioritize projects.• Work with engineering and scientific staff to gain product knowledge and develop content for documentation.• Edit written and convert technical material into common language; organize technical material for effective flow. • Obtain images and graphics from engineering and/or marketing personnel. • Coordinate document control tasks and serve as a point contact to organize document changes.• Revise documentation as needed; periodically audit and review publications to determine whether format or content changes or updates are required. Work with subject matter experts on content changes.• Maintain brand standards and help to plan and implement overall corporate communications strategy.

Project management of user-focused programs, including technical documentation, user communications, web development and early migration projects. Worked in various project manager roles to assist and improve product development, and coordinate with users. • Coordinated projects across cross-functional teams (Sales, Marketing, Training, Support), including leading meetings, and developing and conducting presentations to different audiences.  Provided technical documentation and Web site development for software products in several languages. Determined user analysis trends and needs through product experience, user feedback, analysis and testing.• Coordinated user messaging, web site development, training and support resources coinciding with deadlines.• Worked directly with customers and product team to resolve user issues from a variety of channels.• Acted in a team-leader capacity and trained less experienced co-workers.

Part of a self-directed team responsible for owner's guide and special project development. Responsibilities included: gathering and organizing information; writing, editing, layout and revision under heavy production deadlines. Also responsible for style manual, and the company newsletter, including writing, editing and photography.