Kristen Fitzgerald Email & Phone Number

Dallas, Tx, Us

Responsible for all aspects of Consulting & Professional Services for strategic solutions that enable clients to transform their environments and meet key business objectives.Drive revenue, ensure quality of delivery and client satisfaction levels. Establish and maintain strong market alliances. Identify and promote industry innovation and trends to client base to leverage technology solutions as a key distinguishing factor in strategic plans and realization of business objectives.

Irvine, California, Us

• Develop technical solutions that address client specific objectives, drive adoption and optimize technical investment• Translate client business objectives into actionable technology, sales, and adoption strategies• Ensure quality development, execution, and improvement of client programs and solutions • Provide strategic insights to advise clients on technical innovations, market and industry trends for potential applicability

Irvine, California, Us

• Assume leadership role for newly formed managed service delivery practice• Provide strategic direction to clients regarding emerging technologies, impacts and opportunities • Lead client transformation efforts into cloud based and managed service technology solutions• Negotiate partnerships with solution delivery providers and ensure organizational readiness to fulfill service delivery objectives are met. • Develop innovative technical, delivery, and funding solutions for managed service clientele • Advocate client requirements with organization and align appropriate resources recommend solutions to fulfill• Define and manage all engagement scope, deliverables, risk, reporting, and profitability expectations• Partner with product and practice teams to identify potential opportunities and extend services and solutions within client organization and drive increased value

Santa Monica, California, Us

Consultant • Recruited by former manager and Division V.P. to lead initiative to transition organization from an internal into a managed services model • Led all vendor selection, service delivery, implementation, and employee retention/transition efforts for global entertainment firm. • Established and managed governance model and service provider relationships • Ensured compliance of with vendor agreements and maintained alignment with all business objectives.

New York, Ny, Us

• Direct all strategic planning, analysis, project management, implementation, and maintenance of Enterprise Application Services for Fox HR, Legal, Payment, and Deal related applications. • Designed, developed and executed project that consolidated three disparate systems into one enterprise application solutions tracking deals from first payment to residuals.• Provide direction and supporting technologies to ensure organizational readiness for evolving new media markets and emerging content delivery initiatives. • Responsible for all project management and system implementation efforts from strategic planning, team development to post production maintenance. Led requirements definition, vendor selection, and implementation efforts for global Learning & Performance management application. Director Enterprise Application Services• Established application support organization for the department. • Developed strategic plan to address requirements of emerging content delivery models. • Directed all analysis, project management, implementation, maintenance, and strategic planning for all Legal, Payment, and Deal related applications throughout the enterprise. • Led application team thorough the custom development and implementation of enterprise system to calculate and process all residuals payments. • Established approach for addressing changing Legal discovery legislation.

City Of Industry, Ca, Us

Hot Topic/Torrid January 2002 - June 2003Director Information Technology• Developed and implemented new technical architecture to address legacy, new application, storage and growth requirements. • Directed all strategic planning, analysis, project management, implementation, and maintenance of IT infrastructure, communications, and store applications for corporate offices and 500+ retail locations. • Implemented new POS application for organization; significantly improving revenue recognition and service• Implemented retail CRM solution to support marketing initiatives and increase revenues• Developed and implemented strategy for enterprise wide communications and connectivity infrastructure. • Implemented company wide area network to establish foundation facility for voice, data, and communications platform for delivery of standard applications for all store and corporate locations. • Identified areas for competitive advantage, developed solutions and managed deliverables. • Reorganized IT organizational infrastructure to ensure division is positioned to support company growth, effectively execute strategic initiatives, and ensure integrity of technical investment. • Developed process and was responsible to select and manage external implementation partners and vendors. • Established: new data center, business continuation and disaster recovery programs. • Implemented voice over IP solution for enterprise. • Recipient: Department of the Year Award, 2002

Santa Monica, California, Us

•Directed the Universal Studios/Seagram Global Shared Services Financial & Procurement systems and initiatives. Developed and executed strategies for all financial, procurement, e-commerce and imaging technologies throughout the enterprise. •Provided direction for enterprise-wide management regarding financial and procurement systems initiatives, integration, operations, business systems analysis, project management, budget and resource development. •Sponsored strategic business reviews and developed technological solutions to meet enterprise initiatives. •Managed major company wide merger and acquisition efforts. •Directed all financial and procurement system implementations. •Responsible for the recruitment, development, and retention of all permanent and consultant staff. •Responsible for the operations, implementations, and strategic planning for all Universal Studios Music, Universal OnLine, & Recreation Groups Financial, Sales/Reporting, and Financial inventory systems environment. •Provided direction for Universal Music, USITG and Recreation management regarding financial systems initiatives, integration, operations, business systems analysis, project management, budget, and resource development. •Developed and implemented strategies for leveraging and integrating multiple support staff operations. •Executed tactical plans to support ongoing financial processes. •Developed and implemented strategic plans to support business objectives. •Provided comprehensive project management on all systems initiatives. •Managed all Recreation financial systems projects implementations. Supported, promoted, and provided division specific expertise for corporate wide USITG projects.

Burbank, Ca, Us

•Directly responsible for all information technology for the all Disneyland resort properties. •Key advisor to Disneyland Resort Hotels executives on technology strategies and appropriate solutions/spending levels. •Responsibilities include IS strategic planning, business/systems analysis, project and resource management. •Participated in strategic business reviews and develop technological solutions to meet goals related to revenue, productivity, labor management, and product delivery. •Executed tactical plans to meet operational objectives and managed the development and implementation of system implementations. •Participated in the development of 5 year funding forecast. Emphasis on business process re-engineering as key component in applying technology to business opportunities. •Served as liaison to Disneyland, Walt Disney World, & Walt Disney Corporate Information Services as it relates to: the evaluation of internal business practices & systems opportunities to improve operating efficiencies and revenue potential, and the integration of corporate wide systems into the Disneyland Resort Hotels.